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Cherry Liu

Cherry Liu

Customer Service Representative

TD Bank Financial Group

Customer Service Representative at TD Bank Group


TD Bank Financial Group

Customer Service Representative

Represent TD in a professional manner while providing a high standard of customer service at all times
Accountable for promoting and selling TD’s financial services and products (e.g. GICs, VISAs, Foreign Currencies, Mortgages, Merchant Services for commercial customers, etc.)
Worked supportively with FSRs, FA and branch managers in providing assistance in opening new products and closing accounts
Experienced in dealing with customers that have different backgrounds; demonstrated active listening, interpersonal communication skills and bilingualism (English, Mandarin, Cantonese), as needed

Career medium 02
Career medium 02

Self-owned Business Courses Tutoring School

Entrepreneur, Academic Tutor

Prepared and scheduled classes for all staff and students
Prepared class notes, tasks and projects, marked quizzes, assignments and exams
Ability to communicate clearly and effectively with students, recognize their dissatisfactions and provide solutions


Boutique R – Pacific Mall

Key Holder/ Sales Associate

Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele
Leaded and motivated team to open and close store securely on everyday basis, ensuring optimal levels of store cleanliness and attractive visual merchandising of seasonal items

Career medium 03
Career medium 06

MTY Food Group - Toronto Eaton Centre

Cashier/ Key Holder

High levels of efficiency and accuracy in cash handling
Provided superior level of customer service in a friendly and knowledgeable manner
Accepted payment and process sales transactions efficiently and accurately
Completed all tasks in strict compliance with company service standards and codes of conduct


Matsuda Japanese cuisine

Cashier, Bookkeeper

Responsible for cash handling, customer service, balance drawer and place orders for inventory
Repeatedly recognized for calmly and efficiently executing multiple, competing tasks within a dynamic, service-focused environment
Created formal monthly and quarterly financial statements
Calculated and prepared cheques for payrolls and operating expenses
Prepared personal income tax return and corporate income tax return

Career medium 01

Ryerson University

Bachelor of Commerce (B.Com.), Retail Management/ Business Management

Dr. Norman Bethune Collegiate Institute

Ontario Secondary School Diploma