Personal Sales Representative
Liberty Mutual Insurance
Oklahoma City, Other
Experienced Business Development & Relationship Manager, Marketing Specialist & Social Media Networker currently pursuing a new career path to create innovative ways and social networking opportunities to educate young American women on money management and financial health.
"Faith is taking the first step even when you don't see the whole staircase." -Martin Luther King, Jr.
Health & Fitness, Financial Health, Money Management, Fashion, Child Obesity, Philanthropy, Community Events, Career Development
Working for an innovative company that is educating and creating new ways for young Americans to be successful, financially secure and prepared for their future.
Liberty Mutual Insurance
Personal Sales Representative
May 2013 — Present
Build and develop client relationships within local community to promote Liberty Mutual Insurance products including Auto, Home and Life Insurance to individuals and Affinity groups within Oklahoma.
Counsel and advise prospects and policyholders on matters of protection and coverage.
Develop and maintain business relationships with policyholders, top employers and community leaders.
Make group presentations on safety topics and group savings plus program details to decision-makers in potential Affinity organizations.
Service and maintain renewal policies with a focus on quality business.
Simmons + Kourtis Multifamily
Director of Community Operations
January 2013 — March 2013
Director of Community Operations at 5iftyone at Tradan Heights
Managed all onsite operations for a 322-unit luxury apartment community
Overseeing all management of accounting, resident relations, marketing/advertising and maintenance
Development and implementation of marketing plan and events
Hired, trained and managed a staff of nine including Assistant Manager, Maintenance Supervisor, Maintenance Crew, Leasing Professionals, Marketing and Community Assistants
Worked directly with Regional Manager and corporate office to develop processes and procedures as well as marketing plans for multifamily division of the company
Vice President, Chase at Work Representative
July 2011 — January 2013
Managed the Chase at Work program for the state of Oklahoma
Supported all Chase retail branches in Oklahoma City and Tulsa by creating opportunities for new client acquisition and balance growth
Provided value-added program to commercial and business clients of JPMorgan Chase
Offered all products and services to the employees of companies within the Chase footprint through new hire orientations, seminars, staff meetings and benefit fairs
Worked with key decision makers and large commercial clients to drive new customer acquisition, increase balance growth and deepen existing customer relationships
Chase at Work is a customer acquisition program designed to support the Chase retail branches and provide value-add services to corporate clients of JPMorgan Chase. Through the program, a broad range of products and services are provided to the employees of companies within the Chase footprint.
Large companies are targeted to work with their key decision-makers to drive new customer acquisition and deepen existing customer relationships.
Jackie Cooper BMW & MINI
Director of Client Services
December 2007 — May 2011
Managed all lease & retail clients, as an extension of BMW of North America's retention program. Responsible for creating and implementing all internal marketing plans, customer service processes and lease end process.
Created job descriptions and processes to support proactive customer service initiatives and marketing plans.
Developed marketing campaigns and social media strategies
Handled yearly strategic planning with third party vendors.
Planned & organized events for sponsorships, employee relations and community involvement.
Developed programs and procedures that generated pilot programs utilized by BMW of North America & BMW Financial Services as best practices.
Created pay plans, employee reviews & other HR forms, policies & procedures. Recruited, hired & trained all administrative & support personnel.
Managed customer satisfaction survey program
Achieved top three national rankings in Added Value Premium objectives generating revenue based on performance & customer satisfaction.
Director of Business Development
Set up a Business Development Center with process and procedures for BMW & MINI as well as several Ford dealerships.
Implemented proactive customer service to increase satisfaction and develop new business opportunities in five dealerships, managing over twenty employees.
Set up social media sites and provided a creative direction for marketing pieces, processes and website design to improve brand awareness and communication with clients.
Recruited, hired and trained all new and existing staff for Business Development Center & Center Receptionist positions.
Business Development Center & Finance Manager
Managed Customer Satisfaction Index Program to reach Added Value Premium goals set by BMW of North America.
Processed all lease, retail and warranty transactions and inquiries for finance clients.
Oxford Management Corporation LLC
Vice President of Property Management
May 2007 — October 2007
Developed division goals and contributed to strategic planning for leasing and marketing strategies for each property and sub-division of property management.
Managed all operations for residential rental properties for third party.
Acquired new business for the Oxford Firm.
Reached all financial and leasing goals as set by principals of the firm.
New Orleans/Oklahoma City Hornets Basketball
Fan Experience Coordinator
October 2005 — May 2007
Coordinated all season ticket holder events, assets and benefits.
Communicated all activity and information for season ticket holders internally.
Supported Fan Experience Representatives to ensure retention goals achieved by providing excellent customer service and continued training on new NBA procedures and policies.
Assisted with the hiring, interviewing and training of director and representatives.
Assisted with the overall administration, scheduling, training and development of the department.
Fan Experience Representative
Managed over 400 season ticket holder accounts and provided excellent service to reach sales and retention goals.
Created an excellent fan experience while building long-lasting relationships by providing personalized service to NBA clientele.
May 2002 — March 2005
Leasing Manager / “Pro”-Southern California Trainer
Managed leasing staff in sales technique, customer service and employee training.
Assisted in the hiring, evaluation and promotion of employees.
Created all marketing and advertising campaigns for the property.
Leasing Manager / Turn Assistant / Leasing Professional / Community Assistant / Marketing Intern
Developed all marketing and advertising promotion to retain and attract potential residents to reach and maintain the occupancy goal throughout the year.
Managed nine employees, assisting in the hiring process and employee training onsite
Oklahoma State University
Bachelor of Science in Business Administration, Marketing
Putnam City West High School
High School/Secondary Diplomas and Certificates