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Cherisse Miller

Cherisse Miller

Personal Sales Representative

Liberty Mutual Insurance

Oklahoma City, Other

Experienced Business Development & Relationship Manager, Marketing Specialist & Social Media Networker currently pursuing a new career path to create innovative ways and social networking opportunities to educate young American women on money management and financial health.

Message

11

Followers

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"Faith is taking the first step even when you don't see the whole staircase." -Martin Luther King, Jr.
Skills
Event Planning Account Management Marketing Social Media Marketing
Interests

Health & Fitness, Financial Health, Money Management, Fashion, Child Obesity, Philanthropy, Community Events, Career Development

Working for an innovative company that is educating and creating new ways for young Americans to be successful, financially secure and prepared for their future.
Career medium 02

Liberty Mutual Insurance

Personal Sales Representative

Build and develop client relationships within local community to promote Liberty Mutual Insurance products including Auto, Home and Life Insurance to individuals and Affinity groups within Oklahoma.

Counsel and advise prospects and policyholders on matters of protection and coverage.

Develop and maintain business relationships with policyholders, top employers and community leaders.

Make group presentations on safety topics and group savings plus program details to decision-makers in potential Affinity organizations.

Service and maintain renewal policies with a focus on quality business.

Career

Simmons + Kourtis Multifamily

Director of Community Operations

Director of Community Operations at 5iftyone at Tradan Heights
Managed all onsite operations for a 322-unit luxury apartment community
Overseeing all management of accounting, resident relations, marketing/advertising and maintenance
Development and implementation of marketing plan and events
Hired, trained and managed a staff of nine including Assistant Manager, Maintenance Supervisor, Maintenance Crew, Leasing Professionals, Marketing and Community Assistants
Worked directly with Regional Manager and corporate office to develop processes and procedures as well as marketing plans for multifamily division of the company

Career medium 03
Career
Career medium 05

JPMorgan Chase

Vice President, Chase at Work Representative

Managed the Chase at Work program for the state of Oklahoma
Supported all Chase retail branches in Oklahoma City and Tulsa by creating opportunities for new client acquisition and balance growth
Provided value-added program to commercial and business clients of JPMorgan Chase
Offered all products and services to the employees of companies within the Chase footprint through new hire orientations, seminars, staff meetings and benefit fairs
Worked with key decision makers and large commercial clients to drive new customer acquisition, increase balance growth and deepen existing customer relationships

Chase at Work is a customer acquisition program designed to support the Chase retail branches and provide value-add services to corporate clients of JPMorgan Chase. Through the program, a broad range of products and services are provided to the employees of companies within the Chase footprint.

Large companies are targeted to work with their key decision-makers to drive new customer acquisition and deepen existing customer relationships.

Career

Jackie Cooper BMW & MINI

Director of Client Services

Managed all lease & retail clients, as an extension of BMW of North America's retention program. Responsible for creating and implementing all internal marketing plans, customer service processes and lease end process.
Created job descriptions and processes to support proactive customer service initiatives and marketing plans.
Developed marketing campaigns and social media strategies
Handled yearly strategic planning with third party vendors.
Planned & organized events for sponsorships, employee relations and community involvement.
Developed programs and procedures that generated pilot programs utilized by BMW of North America & BMW Financial Services as best practices.
Created pay plans, employee reviews & other HR forms, policies & procedures. Recruited, hired & trained all administrative & support personnel.
Managed customer satisfaction survey program
Achieved top three national rankings in Added Value Premium objectives generating revenue based on performance & customer satisfaction.

Director of Business Development
Set up a Business Development Center with process and procedures for BMW & MINI as well as several Ford dealerships.
Implemented proactive customer service to increase satisfaction and develop new business opportunities in five dealerships, managing over twenty employees.
Set up social media sites and provided a creative direction for marketing pieces, processes and website design to improve brand awareness and communication with clients.
Recruited, hired and trained all new and existing staff for Business Development Center & Center Receptionist positions.

Business Development Center & Finance Manager
Managed Customer Satisfaction Index Program to reach Added Value Premium goals set by BMW of North America.
Processed all lease, retail and warranty transactions and inquiries for finance clients.

Career medium 01
Career
Career medium 02

Oxford Management Corporation LLC

Vice President of Property Management

Developed division goals and contributed to strategic planning for leasing and marketing strategies for each property and sub-division of property management.
Managed all operations for residential rental properties for third party.
Acquired new business for the Oxford Firm.
Reached all financial and leasing goals as set by principals of the firm.

Career

New Orleans/Oklahoma City Hornets Basketball

Fan Experience Coordinator

Coordinated all season ticket holder events, assets and benefits.
Communicated all activity and information for season ticket holders internally.
Supported Fan Experience Representatives to ensure retention goals achieved by providing excellent customer service and continued training on new NBA procedures and policies.
Assisted with the hiring, interviewing and training of director and representatives.
Assisted with the overall administration, scheduling, training and development of the department.

Fan Experience Representative
Managed over 400 season ticket holder accounts and provided excellent service to reach sales and retention goals.
Created an excellent fan experience while building long-lasting relationships by providing personalized service to NBA clientele.

Career medium 06
Career
Career medium 05

JPI Companies

Leasing Manager

Leasing Manager / “Pro”-Southern California Trainer
Managed leasing staff in sales technique, customer service and employee training.
Assisted in the hiring, evaluation and promotion of employees.
Created all marketing and advertising campaigns for the property.

Jefferson Commons
Leasing Manager / Turn Assistant / Leasing Professional / Community Assistant / Marketing Intern
Developed all marketing and advertising promotion to retain and attract potential residents to reach and maintain the occupancy goal throughout the year.
Managed nine employees, assisting in the hiring process and employee training onsite

Career

Oklahoma State University

Bachelor of Science in Business Administration, Marketing

Putnam City West High School

High School/Secondary Diplomas and Certificates