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Chelsea DeSantis

Chelsea DeSantis

Technical Writer

FIS - Fidelity Information Services

Greater Boston Area, us

Technical Writer at FIS

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FIS - Fidelity Information Services

Technical Writer

Develop, write and edit end-user documentation for the Stream Suite according to departmental standards (print and/or online documentation projects) within software release timelines
Create new product manuals and maintain existing product manuals
Plan and prioritize for multiple overlapping deadlines
Track document versions and revisions and maintain library
Assist in standardizing language, formats, and styles for documentation and apply them uniformly across all documentation products
Maintain a consolidated set of documentation templates, guidelines, policies, and procedures
Edit all final documentation for usability, readability, logical flow, and technical accuracy
Deliver draft versions for validation of technical content and accuracy to designated SME (Subject Matter Expert) and incorporate SME’s comments into the draft documents
Publish and distribute final copies of materials to clients through multiple
Manage updates to client-facing documentation websites Interview business analysts and programmers, attend seminars and read relevant material to learn about the Stream Suite of products and the securities industry
Keep abreast of changes in the securities and desktop publishing industries.
Assess and prioritize documentation issues reported by internal and external customers
Communicate with management staff regarding task status, priorities, and requirements
Translate technical and proprietary language to financial industry standard language.
Mentor interns in business and technical writing