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Chelsea Carter

Chelsea Carter

Sr. Program Manager

Microsoft

Sr. Program Manager, Xbox at Microsoft

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Microsoft

Sr. Program Manager

Career medium 01

Microsoft

International Transformation and Implementation Lead

Leads the all up PMO and drives the successful implementation of the Global Payroll program (now in 24 countries/46 company codes). Collaborates with the field to identify potential transformation and improvement opportunities, design the projects, develop and obtain approval for the business cases, identify team resourcing and implement the projects. In addition, acts as the liaison to IT to ensure that the business requirements are accurately translated into technical requirements and appropriately prioritized to meet the business needs.
Responsible for overall program management of multiple payroll initiatives, including:

• Develop outsourcing program expansion strategy to new countries under the Global Payroll umbrella
• Support ongoing vendor relationship management and monitoring of contractual responsibilities
• Own, develop and manage the implementation program and rhythm of the business
• Primary liaison to IT/Engineering and drive business prioritization of new development and CRs
• Technology strategy planning around selection of outsourced products (SAP v. non-SAP) and development roadmap of internal MS tools
• Develop business case and detailed implementation plan for each implementation and obtain approval

Career

iSoftStone

Project Manager

Development and roll-out of SAP-based MS Payroll tool across 21 countries with goal of achieving outsourced headcount reductions of 40% globally

• Developed technical SAP requirements for each country
• Analyzed historical payroll data to identify additional unique Subsidiary practices
• Translated SAP configurations into a user-friendly interface design within the constraints of the product
• Interviewed specialists in each country and aggregated the business and technical requirements for each of the countries
• Produced new business process documentation for the end users
• Delivered on-site training of end users, adapted to their business processes and specific SAP configurations

Career medium 05
Career
Career medium 04

PTSO of Washington

Project Manager

• Managed concurrent projects, including software development, application upgrades, and EMR implementations for our member healthcare clinics
• Following project rollouts, continued to provide support in a product management role by offering guidance to users, correcting or escalating issues/bugs, and managing subsequent upgrades or rollouts to new locations
• When bringing new clients onto the PTSO platform (customized version of NextGen), continued to sell the service and offer both direction and solutions to support the client’s processes and needs

Career

PTSO of Washington

Systems Analyst

• Coordinated the packaging of software releases and developed user documentation for testing and training
• Wrote technical documentation detailing internal processes related to software upgrades and newly implemented functionality released to users
• Provided essential customer interfacing with responsibilities for Tier 2 helpdesk/customer support, work order triage, and end user training

Career medium 06
Career
Career medium 02

Eastside Retina Consultants

Technology Management/Administrator

• Managed client and server operating systems, software applications, and network hardware
• Implemented various EMR configurations to improve efficiency of data input
• Trained staff on use of the EMR
• Provided content management of the company website
• Developed methodologies of data migration between applications, and the user documentation to maintain these solutions
• Other responsibilities included general medical office administration and ophthalmic technician tasks, as needed

Career

Eastern Washington University

BS, Applied Technology

University of Washington