April 2014 — Present
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Case/Claims Manager at Cigna
•Professionally managed all regional clients for over 500 trade shows and events for the logistics department.
•Performed corporate program responsibilities and assured client shipments went out properly and were tracked on a timely basis in time for scheduled events. Provided admin and logistics support for trade shows and training. Maintained regional show ship log spreadsheet. Tracked shipment for clients via Fed Ex/UPS. Researched venue information for shipments/shows. Made follow-up calls to client in regards to unreturned show property or to obtain additional information in regards to event. Foster and built strong relationships within and outside of the organization.
•Effectively prioritized and organized multiple activities, tasks and requests from multiple customers.
•Processed work and purchase orders. Billing invoices. Provided trade show logs to clients and prepared show service forms for trade show and events. Prioritized work to ensure orders were handled in a timely manner. Anticipated project needs. Exhibitforce.
•Backed up traffic and show services coordinators as needed. Professionally communicated with Logistic supervisor, Account managers and Executives when conflicts arose.
•Attention to detail- able to juggle many clients, vendors, projects, contacts in a daily occurrence.
•Deadline driven, superb organization skills, excellent multi-tasking skills. Strong problem solving skills in a high functioning environment, self –motivated, self- starter. Adapts well under pressure and handles with ease.
•Developed & implemented promotional packages, marketing campaigns at Langston; distributed & advertised promotional product/campus promo give-a-ways.
•Designed flyers, brochures and invitations for promotional events.
•Planned and organized various listening parties for artist.
•Arranged telephone interviews with artist.
•Attended bi-weekly conference calls and submitted monthly recaps.
•Set-up displays and P.O.P at retail/photography
•Worked with various subsidiaries under the Atlantic Records label as well other well known labels.
•Promoted various musical artist such as: Trina, Sunshine Anderson, Ray J, Brandy, Wayman Tisdale, True Solace, J-Shin, Malik Pendleton. Etc
**Co-produced "music video show" promoting artist on label.**
**Attended "UCMR" meetup in Washingston D.C.
•Built and maintained solid relationships in the entertainment industry. Handled all aspects of promotions and marketing for retail accounts in the Dallas market for the label.
•Secured air-play for artist at commercial radio stations in the DFW market.
•Developed & implemented promotional packages, marketing campaigns; distributed & advertised promotional product.
•Organized listening parties and set up displays at concert venues and retail locations for artist before performances or album release dates.
•Designed flyers, brochures and invitations for promotional events. Submitted weekly recap reports for various projects.
•As assistant to the producer, though this job varies from production to production. Was often a liaison between the production team.
•Successfully produced and edited scripts for nightly newscast. Prepared scripts and managing a digital play list for newscast. Coordinated live-shots and fill-in producing/handled deadline pressure.
Very fast paced environment.
•Market One, TBS Promotions (Contracted with TBS for one year)
•Disseminated information about various industries including the wine and spirit industry targeting events and promotions. TABC Certified.
•In-store marketing and product sampling promotions, premiums. Educated consumer about the brand.
•100 % travel to consumer brand tasting. Represented the brand in a positive way.
•Provided assistance to brand manager to identify marketing strategies on how to endorse the products effectively.
•Helped increase brand awareness within target demographic by 50 %.
•Worked with brands i.e: Chevrolet, Facebook, Zero water Four Square, Ciroc, Smirnoff, Bailey's. etc.
*started at this property in 2008 returned back to property 2009*
•Built and maintained strong client relationships.
•Effective sales due to good understanding of client’s needs and requirements. Responded to customer inquiries and develop customers independently. Heavy soliciting to build local client base through outside sales calls, prospecting, networking, referrals and direct mail. Planned hotel services- accommodations, audio visual, and transportation for the customer. Knowledge of CVENT
•Managed client budgets/ handled all aspects of billing/deposits/payments.
•Ensured proper set ups by communicating effectively with the banquet team/ensured BEO information was correct & executed properly event coordination.
•Ensured successful events met the client needs and company guidelines. Managed events from initial sales to the successful completion of the event.
•Communicated and maintained solid relationships with various contractors/suppliers/venders. Attended various networking functions.
•Relationship builder. Responded to customer inquiries and developed customers independently.
•Ensured successful events met the client needs and company profitability guidelines.
•Planned hotel services- accommodations, audio visual, and transportation for clients.
•Heavy soliciting to build local client base through outside sales calls, prospecting, networking, referrals and direct mail. Knowledge of CVENT and SalesPro.
•Exceeded weekly and monthly quota for outside sales by over 75%. Managed client budgets and statistical financial records.
•Daily sales calls, comp set visits, site tours/inspections. Created/arranged welcome receptions for potential clients to view hotel property.
•Worked with banquets team to ensure set ups/BEO info was correct and executed properly.
•Created menu development with executive chef to meet and exceed the needs of the clients.
•Received numerous “wow” letters from clients on the success of various events/meetings.
•High performance producer-assisted in helping our division reach a historic $2 billion dollars in revenue-Sold over $600,000.00 in revenue in airline ticket sales- an average of $352.00 per hour.
•Strong verbal communication and written communication skills, sales and customer service experience, computer knowledge (CMS system and Outlook), and team player- helpful to coworkers. Handles and solves customer queries.
•Answer questions regarding destinations, schedules, fares and related matters that ensure the passenger a positive travel experience. Plan and arrange travel accommodations for customers through our vendor partnerships with Alamo, Enterprise, National and Hotels.com.
•Assist customers in an efficient, courteous and accurate manner while meeting all Delta and Department of Transportation compliance requirements. Global awareness; able to get around language barriers- effective communicator.
•100 percent attendance.
•Responsible for media coverage, writing press releases and coordinating events for clients in various consumer industries. Handles task of interviewing clients for weekly newspaper.
•Wrote, edit, and researched news articles. Meet strict deadlines in a timely fashion.
•Participated in various community events representing the company in a positive light.
•Built and maintained solid working relationships, outstanding follow up skills.