Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

CharShay Dupree

CharShay Dupree

Customer Service Representative

Cigna-HealthSpring

Baltimore, Maryland Area

Customer Service Representative at Cigna-HealthSpring

Message
MENU ☰

Cigna-HealthSpring

Customer Service Representative

Cigna-HealthSpring

Customer Service Representative

● Research written complaints and complex or multi-issue provider complaints submitted by consumers and physicians/providers.
● Assist with training other co-workers of the appeals intake process.
● Communicate with appropriate parties regarding appeals and grievance issues, implications and decisions.
● Analyze and identify trends for appeals and grievances.
● Apply knowledge/skills to basic, repeated activities.
● Respond to standard/expedited requests and solve routine problems by following established procedures.
● Work as a part of a team with others and other departments and have work reviewed by others.