Customer Service Representative
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Customer Service Representative at Cigna-HealthSpring
● Research written complaints and complex or multi-issue provider complaints submitted by consumers and physicians/providers.
● Assist with training other co-workers of the appeals intake process.
● Communicate with appropriate parties regarding appeals and grievance issues, implications and decisions.
● Analyze and identify trends for appeals and grievances.
● Apply knowledge/skills to basic, repeated activities.
● Respond to standard/expedited requests and solve routine problems by following established procedures.
● Work as a part of a team with others and other departments and have work reviewed by others.