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Charlotte Rheingold

Charlotte Rheingold

Risk Assessor II

Carvana

Phoenix, AZ

Customer Advocate at Carvana

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Carvana

Risk Assessor II

Assist customers with underwriting auto loans to help them purchase vehicles from our entirely online car dealership for fast and convenient delivery. Review loan applications and determine if customers are qualified to receive our in-house Carvana financing. Work as a liaison with third-party lenders to integrate their loan application with our innovative online purchase process. Clearly communicate all steps in the underwriting process to the customer for clarity and transparency and track progress through CRM.

Create reference articles of company-specific and on-brand content to clarify underwriting process for new hires and other departments. Work directly with leadership to streamline email customer-facing communications. Manage and update existing reference articles to stay up-to-date with our fast-growing company.

Mentor new hires through role play scenarios, side-by-side coaching, and review their work when underwriting new deals.