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Charlotte Davis

Charlotte Davis

Cover Supervisor

Wrenn School

37 Nest Lane, Wellingborough, Northants, NN8 4BG, Other

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Wrenn School

Cover Supervisor

Supervising work that has been set in accordance with the school policy
Managing the behavior of pupils whilst they are undertaking this work to ensure a constructive environment;
Responding to any questions from pupils about process and procedures;
Dealing with any immediate problems or emergencies according to the school's policies and procedures;
Collecting any completed work after the lesson and returning it to the appropriate teacher
Reporting back as appropriate using the school's agreed referral procedures on the behavior of pupils during the class, and any issues arising

Career medium 02
Career

Nails of Nuance

Self Employed Nail Technician

Qualified nail technician offering a variety of manicures and pedicures

Wrenn School

Student Mentor

I worked with year 11 boys who had been identified as under achieving and used a variety of techniques to get them caught up on course work, prepared for GCSE's and life after secondary school. I went onto maternity leave on the 30th September 2003

Career medium 05
Career
Career medium 05

The Peoples Bank of Connecticut

Telemarketing Team Leader (outbound)

To continue to Develop Profitable Customer relationships
Deliver agreed customer service standards
Achieve agreed departmental goals and objectives
Comply with Company policies and legal requirements
Achieve strategic objectives
Recognise and understand the diverse needs of colleagues in order to deliver service excellence
Motivate and lead the telemarketing team to maximise sales opportunities
Coach individuals to meet personal and business objectives
Resolve complaints
Produce and implement staff incentives to maximise sales opportunities
Analyse sales and performance data
Carry out quarterly and annual reviews
Training
Recruitment
Manage general administration requirements ( absence, holidays and H & S regulations)

Reason for leaving: branch closure

Career

Norwich Union Direct

Assistant Team Leader & Coach (outbound)

Continue to Develop Profitable Customer relationships
Deliver agreed customer service standards
Achieve agreed departmental goals and objectives
Comply with Company policies and legal requirements
Achieve strategic objectives
Recognise and understand the diverse needs of colleagues in order to deliver service excellence
Motivate and lead the telemarketing team to maximise sales opportunities
Coach individuals to meet personal and business objectives
Resolve complaints
Produce and implement staff incentives to maximise sales opportunities
Analyse sales and performance data
Carry out quarterly and annual reviews
Training
Recruitment
Manage general administration requirements ( absence, holidays and H & S regulations)

Reason for leaving: Promotion

Career medium 06
Career
Career medium 05

NFU Mutual & Avon Ins PLC

Commercial and Non Commercial Underwriter

Underwriting new risks, making informed decisions on cases in a timely manner, liaising with Agents, Inspectors and surveyors ensuring policies were prepared accurately in accordance with Company Standards
Claims experience reviews, accurately processing any necessary amendments to the policy following settlement of a claim(s)
Liability reviews on all riding schools in the region making sure that all risks were rated correctly, adhered to strict policy terms and conditions and legal requirements
Glass House reviews
Key Account reviews
Handling and distribution of new enquiries, diary, urgent post and telephone enquiries from Agents
Liability declarations
Training, developing effective and positive relationships internally and externally
General administration duties

Career

Breezehill Girls school

O Levels English literature
English Language
Religious Education
Sociology
RSA Typing 1

CSE's. Maths
Biology
Typing
French

Certificate of Proficiency (ABI)
VTCT Nail Therapy
Certificate in Higher Education for supporting learners (secondary maths)

Courses attended
Data protection
Competency recruitment process
Absence management
Appraisal skills
Coaching & mentoring
Money laundering
Core communications

Education medium 05
Education