Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Charles Vitale

Charles Vitale

Indirect Trainer

Department of Homeland Security Center For Domestic Preparedness

Rochester, NY

Public Safety Dispatcher II / OEC at City of Rochester

Message
MENU ☰

Department of Homeland Security Center For Domestic Preparedness

Indirect Trainer

I facilitate the AWR-160 course in NYS with the support of the CDP. Developed by the National Domestic Preparedness Consortium (NDPC), the WMD Awareness-Level Training Course is a eight-hour training program that provides emergency responders with awareness-level instruction on recognition, avoidance, isolation, and notification techniques in a weapons of mass destruction (WMD) environment. The course covers prevention and deterrence and chemical, biological, radiological, nuclear, and explosive (CBRNE) hazards.

Career medium 03
Career
Career medium 01

City of Rochester

Public Safety Dispatcher II / OEC

In this title I served as a Telecommunicator, Police Dispatcher and Fire Dispatcher. The County Fire Department and Fire Department based ambulances are dispatched on an outbound channel and then move to one of the geographic based working channels. Non Fire Department based ambulances and the two commercial EMS providers are dispatched off of a single channel. The City Fire Department is dispatched off an outbound channel and then are moved to a single working channel. As a Fire Dispatcher I am responsible for knowing the running orders of the 56 Fire and EMS agencies we serve. Using my training, experience and knowledge I prioritize the priorities using the life before property concept as well as each departments run card for mutual assistance as well as our procedures. We use a Motorola Centracom Elite radio system on VHF for Dispatch. Our Department also monitors several of the departments private working channels, as well as the county to county mutual aid request channel, the Airport Fire Departments Operations and Fire Dispatch channel. We monitor a box alarm system that is tied to the fire alarms of City schools and hospitals.

Using a reference guide for the City Of Rochester and the Ridge Road Fire District we assign apparatus based on the department’s guidelines as well as the County’s comprehensive emergency management plan. We also are required to notify Chief Officers, Fire Coordinators, our Department Supervisors as well as any other agencies or personnel as requested.

I serve as a classroom instructor and Communications Training Officer for Telecommunicators, Police and Fire Dispatchers. I am an Association of Public Safety Communications Officers Public Safety Telecommunicator, Fire Service Communication, Communications Training Officer, and Communications Center Supervisor Instructor.

Career

Monroe Community College - Public Safety Training Facility

Practical Work Instructor / Specality Lab Instructor

In this title I would work one on one with Police, Fire and EMS students to teach them the practical side of Emergency Medical Services. I would also evaluate their skills as a NYS EMT Examiner.

Career medium 03
Career
Career medium 03

American Heart Association

Training Center Faculty, Basic Life Support Instructor

I am a Basic Life Support Instructor and teach classes to professional rescuers and the general public. I assist in developing new lesson plans to train 9-1-1 employees. I also assist on maintaining paperwork (course rosters, evaluations, etc) for the training center. In addition I have helped devlop contiuning education oppertunities for the training center. I have also helped update the Microsoft Access database used to track instructors, cards issued, and to be issued.

Career

City of Rochester

Acting Shift Supervisor (Public Safety Dispatcher II / OEC)

In addition to the duties of Public Safety Dispatcher I and II / OEC I also fill in as a Shift Supervisor overseeing the operation of the 911 Center. The Shift Supervisor is responsible for daily staffing, answering questions and making decisions based on current policy and procedures. The Shift Supervisor also makes notifies to superiors as well as outside agencies.

Career medium 06
Career
Career medium 05

New York State Department of Health

NYS Emergency Medical Technician

As a NYS EMT-D I volunteered for a local ambulance company. In the role of EMT (Medic) I was responsible for establishing on scene command and triage. I would also be responsible for treating sick and injured patients according to local guidelines, as well as NYS Protocol. I would also be required to document the condition of the patient, treatment given and results of the treatment. I also would have to clean and disinfect the ambulance after having a patient as well as make sure the ambulance was stocked and complied to NYS Health Law Part 800.

Career

Town Of Greece

Peace Officer

As a NYS Certified Peace Officer my primary responsibility was to patrol the Town of Greece's parks, school and town property in a marked police car.

As a Peace Officer I am required to perform routine patrol and correct criminal action as it is observed. I also assist the Greece Police with traffic control at parades, carnivals and at emergency scenes.

I also taught the Recruits at the Greece in house academy about verbal and non-verbal communications as well as radio procedure and 10 codes. In addition to classroom training I served as a Patrol Officer who's duties included training and evaluating Recruit Officers in the field (FTO).

Career medium 03
Career
Career medium 05

The Gates Volunteer Ambulance Service, Inc

Dispatcher, Medic, Driver, CPR Instructor

As a Dispatcher I was required to keep track of our three ambulances and two ALS fly cars via two way radio as well as any other ambulance company that was mutual aided into the town. I used a keyboard and MDT to track times and jobs assigned to us.

As a 1st medic trainee I was responsible for primary patient care and assuming command at multiple patient incidents until further care arrived. As both 1st & 2nd medic I was responsible for obtaining demographics as well as patient vitals and patient care. As a driver I am responsible for maintaining contact with our dispatcher and the EMS dispatcher via two way radio.

As a CPR Instructor I was responsible for training new members and citizens as well as recertifying people in current stanards for American Heart Assocation CPR.

Career

City of Rochester

Public Safety Dispatcher I / OEC, Emergency Medical Dispatcher, CPR Instructor

In this title I served as both a Telecommunicator and a Police Dispatcher. As a TCC I was responsible for taking and processing incoming 9-1-1 calls quickly and efficiently. We are the sole PSAP and handle all emergency and non-emergency calls for Monroe County and it’s towns (including the City Of Rochester) comprising of about 750 thousand citizens. We average approximately 4000 CAD events per day. As a Telecommunicator I am certified through the National Academy of Emergency Dispatches Emergency Medical Dispatch program as an AEMD. I am certified on NAED’s card set as well as recently switching over to ProQA Paramount. We utilize Litton/PRC Cobalt CAD system and Plant CML for the phone system. We also use TCS’s GEM911 for Text to 911.

As a Police Dispatcher I rotate each day and Dispatch for all 13 of the Law Enforcement Agencies we serve. After receiving the call from the Telecommunicator via CAD I use my training, knowledge and experience to prioritize within the priorities and reports to determine which incident to dispatch first based on each agencies protocol and our procedures. We use Motorola Centracom Elite radio’s and the same Litton/PRC CAD for Police Dispatch. I also use a local booking software as well as eJustice (NY DMV and NCIC access) to run individuals, vehicles and property for wants and warrant in the local, state and federal systems. Using eJustice we also enter certain felony information for the Police Departments, including APB’s for Robberies, Rapes, Murders and other felonies.

I am a classroom trainer for Police Dispatch Trainees, as well as a floor trainer for Telecommunicator and Police Dispatchers. I am Training Center Faculty for the American Heart Association. In that capacity I teach Basic Life Support and HeartSaver CPR/AED to our new employees as well as recertified our current members. I also teach the AHA courses to other City Employees as well as lay responders.

Career medium 02
Career
Career medium 06

Eckerd

Clerical / Customer Service

I operated under this title while doing several different jobs as needed. As a clerical I was expected to maintain and account for several cash drawers as well as the store safe and bank deposit. I handed out notices to employees who deviated from the established policies. I served as customer service clerk handling customer complaints and refunds. I served as shipping/receiving clerk and pharmacy technician when needed. I would also answer a multi-line telephone system.

Career

Monroe Community College

Business Administration

The Aquinas Institute

Regents Diploma, Business Administration