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Charles Houser (Chuck)

Charles Houser (Chuck)

Fine Jewelry Sales

Belk, Inc.

Blowing Rock, N.C.



Jewelry Lead Associate (Dept.)

Inventory control, shipping and receiving, sales, merchandising, customer satisfaction, register accuracy.

Career medium 05

Belk, Inc.

Sales Associate/Merchandiser. (Seasonal Temporary)

Fine Jewelry sales in all stones/gems/silver/gold. Accountability and responsibility includes daily monitoring of incoming pieces and maintain high customer service measurements, repair/replace/restore stones and gems regarding all jewelry. Maintain security controls daily, while able to work varied hours and daily schedules.
Skills: Active Listening Skills. Listen to customer, observing customer, and understanding attention.
Critical Thinking. Reasoning and alternate solutions offering, with strengths and weakness as focus.
Effective Communication. Recognize reactions and awareness, understanding written sentences.


Wells Fargo Home Mortgage

Mortgage Loan Processor/Mortgage Originator (Interviewer)

Interview in person and by phone, government mortgage loans for all USDA, FHA, VA, FHLMC and Fannie and Sally Mae mortgage loans. Income and Asset documentation review to determine available government assistance for a chosen program, following all compliance regulations and federal laws. Word, Excel, Core, and Banner commonly used, more assorted computer programs acknowledged. Income documented by 4506T accuracy, written employment verifications, pay stubs and tax return analysis. W-2's, 1099's/1098's, and all supporting documentation to Federal Tax Returns for accurate underwriting on income. Customer Service ratings averaged 4/5 out of 5, leader in region. Supervised processors (2) located in Asheville and Hickory, while continual changes in guidelines occurred and federal licensing maintained. Multi task ability and excellent listening skills highly accomplished, while working as a "team" inside bank branch.

Career medium 03

Western Carolina University

Bachelor of Science in Business Administration, Marketing/Management