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Charles Gale

Charles Gale

Operational Support Officer

Serco

Plumstead, London

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Serco

Operational Support Officer

I am currently employed at HMP Thameside, located in Southeast London. I began working there just prior to it becoming operational and assisted in preparing the prison for it's very first prisoners. I started as an officer on the Residential Houseblock and was part of a small team responsible for two wings, both of which had the capacity to house 90 prisoners per wing. As a residential officer I was responsible for the direct supervision of prisoners, ensuring my wing ran safely, smoothly and the regime is reflected on the wing on time. Residential officers are tasked with making sure that prisoners complied with all aspects of the prison regime, whilst maintaining security and challenging prisoners displaying negative behaviour.

In August 2012 I moved into a different role as an officer on permanent nights, working 7 nights on and 7 nights off. Working nights permanently was a different challenge, with a greater focus on the security of the entire prison, ensuring the welfare of prisoners and reacting to any incidents that occur during the night. I am trusted to carry out additional duties which are to assist the Night Orderly Officer in completing the relevant paperwork that is prepared during the night.

In both roles I was required to complete a great deal of paperwork and reports to a very high standard because all documents could potentially be required in court at a later date.

Career medium 02
Career
Career medium 02

Wilkinson

Customer Assistant

I was previously employed in the Wilkinson's store in Woolwich. My role upon starting was as a Customer Service Assistant, with my primary responsibility being interaction with customers on the shop floor and on tills, as well as stock replenishment. Shortly after starting however I was entrusted with the additional responsibilities of controlling the small food department. My duties, as well as those previously performed with customers then included; ordering and receiving daily deliveries of fresh food (such as bread, milk and sandwiches), performing food hygiene checks around the store (which included keeping a log of fridge temperatures, inspecting areas to ensure they meet cleaning requirements etc.) and stock rotation.

Career

Southampton Solent University

BA (Hons) Criminology

During my time at university I studied a variety of subjects. One unit I enjoyed was entitled 'Diversity, Equality and Criminal Justice' which primarily looked at how different people have different experiences within the criminal justice process. Similarly I undertook another unit titled 'Dangerous Offenders' which looked at the issue of serious offenders and the issues that they raise within the criminal justice system and in the community.

I also studied a unit on the subject of 'Leadership and Management in the Investigative Context.' Which primarily asked individuals to look at different styles of leadership and try to identify what type of leader they believed themselves be. It also sought to explore the notion of teamwork and asked students to identify how they would fit into a team. This unit included a team building day in which the group I was part of won.

As part of my study I was required to produce a 10,000 word dissertation. My dissertation was titled 'Identifying and Exploring the Blur Between Incompetence and Corruption'. In producing my dissertation I had to undertake extensive research, gather and process large amounts of information. My dissertation was graded at a 2:1.

Education medium 02
Education