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Charl Smit

Charl Smit

IT Operational Delivery Manager : Africa, Israel and Baltic's

Pfizer

Regional IT Operations Delivery Manager

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Pfizer

IT Operational Delivery Manager : Africa, Israel and Baltic's

Direct market responsibility for, West Africa (Senegal, Cameroon and Ivory Coast), NEAR (Nigeria, Kenya, Ghana and Ethiopia) and Southern Africa (South Africa, Botswana, Namibia, Zimbabwe and Mauritius), Israel and the Baltic Region (Estonia, Latvia and Lithuania)

Supporting 4 complete different business units with diverse IT needs and sometimes strategies. (Human Health, Animal Health, Consumer Health and Nutritional Health).

Accountable for maintaining a standard, consistent operating environment within the portfolio of IT services and operations provided to a given BU and/or region.

Key liaison between IT Technical Operations, IT Business Partners, IT Service Enablement

Ensures proper conduct of global, regional and local (where applicable) vendor resources in meeting contracted support and delivery obligations for all infrastructure services

Manages service escalation to resolution, and identifies continuous improvement opportunities as appropriate

Responsible for managing Service Level Agreements across regions and markets that fall under my responsibility together with the Service Delivery manager of the vendor resources.

Participate in project meetings as required providing guidance, local knowledge to project teams

Career medium 04
Career
Career medium 03

Pfizer Pharmaceuticals

Site Services & Infrastructure Manager : Southern Africa

Primary responsibilities are managing the IT Infrastructure and total operations and service delivery over Southern African markets (South Africa, Namibia, Botswana, Zimbabwe and Mauritius)

Responsible to manage a team of 5 and ensure end to end IT Infrastructure and support to 4 different business units within the organization with different IT needs and strategies. (Human Health, Animal Health, Consumer Health and Nutritional Health)

Manage infrastructure, server, networking, desktop support to the business and end to end service delivery.

Focus on understanding and meeting customer needs and priorities and implementation of Service Improvement actions and processes.

Producing and monitoring the Service Level Agreement (SLA) and proving monthly reports.

Career

Pfizer

Infrastructure Manager : Southern Africa

Primary responsibilities are managing the IT Infrastructure and total operations and service delivery over Southern African markets (South Africa, Namibia, Botswana, Zimbabwe and Mauritius)

Responsible to manage a team of 5 and ensure end to end IT Infrastructure and support to 4 different business units within the organization with different IT needs and strategies. (Human Health, Animal Health, Consumer Health and Nutritional Health)

Manage infrastructure, server, networking, desktop support to the business and end to end service delivery.

Focus on understanding and meeting customer needs and priorities and implementation of Service Improvement actions and processes.

Producing and monitoring the Service Level Agreement (SLA) and proving monthly reports.

Career medium 06
Career
Career medium 01

TCM

Team Leader

My responsibilities involved managing the TCM outsource contract (worth R2 mil) which was outsourced to Pfizer South Africa, the team consisted of 10 team members in total over 2 regions

My main primary objective at contract manager was to maintain the Service Level agreement and Infrastructure Management services at all times Pfizer in all the Pfizer local branches.

The TCM Team was tasked with the following deliverables,
Manage Customer Support Centre, Desktop Support, Web Application support, Field Force Support, Server and Network support and management, AS400 Operations, AV and telephony support, SUN Financials support and Disaster Recovery Planning.

I was also responsible for the business relationship between all 4 divisions of Pfizer and managing all Infrastructure vendors working with Pfizer.

Career

TCM / IT

Contract Team leader

My main primary objective at contract manager was to maintain the Service Level agreement and Infrastructure Management services at all times Pfizer in all the Pfizer local branches.

The TCM Team was tasked with the following deliverables,
Manage Customer Support Centre, Desktop Support, Web Application support, Field Force Support, Server and Network support and management, AS400 Operations, AV and telephony support, SUN Financials support and Disaster Recovery Planning.

I was also responsible for the business relationship between all 4 divisions of Pfizer and managing all Infrastructure vendors working with Pfizer.

Career medium 01
Career

High School Jeugland

University of South Africa/Universiteit van Suid-Afrika

BBA (Bachelors in Business Administration ), Information Systems