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Chantelle Andrews

Chantelle Andrews

Group Block Supervisor

Expovision

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Expovision

Group Block Supervisor

Promoted to Group Block Supervisor to streamline the group management process of room blocks ranging in size from 2-100,000 rooms on peak night.
Closely monitors all group block activity and adjusts strategies accordingly. Evaluate booking patterns to identify trends or potential challenges with room blocks.
Provide Coordinators with on-going feedback regarding room blocks, booking history, etc.
Ensures that all VIP groups/requests are handled appropriately.
Provides employees with coaching and counseling as needed to achieve performance objectives and reach fullest potential.
Create, revise and implement Department and Team procedures.
Assist in developing a sales goal action plan to generate business to support annual financial goals.
Operate an onsite desk to serve exhibitors, attendees, and clients requiring housing assistance. Available 24/7 for the duration of tradeshow/convention.
Proficient with Microsoft Office and Expobook, a real-time internet-based reservation system.
Other Responsibilities include: processing reservations by phone and by fax/email, utilize marketing skills to sell hotel properties to attendees and exhibitors, management of waitlists and rooming lists, actively participate in meetings of the Operations & Closeout Team.

Career medium 06
Career

Wedding Planner and Coordinator

Self Employed

Self Employed Wedding Planner and Coordinator

Self Employed

Licensed Mobile Mixologist

Available to create exciting cocktails at your next event! Not to mention the professional and friendly service that comes with it!

Cafe Assorti

Bartender

Expovision

Special Services Lead

Promoted to Special Services Lead after 3 years. Each year responsibility increased. Currently leading 5 people in Special Services Department.
Provide exceptional customer service to convention attendee/exhibitors seeking housing options.
Proficient with Microsoft Office and Expobook, a real-time internet-based reservation system.
Frequent communication with large VIP groups to assist with housing solutions, negotiate and manage room blocks.
Create, manage, revise and implement all Department and Team procedures.
Represented company and interacted with clients and guests onsite at several tradeshows to manage any last minute reservations or challenges.
Responsibilities include: processing reservations by phone and by fax/email, utilize marketing skills to sell hotel properties to attendees and exhibitors, management of waitlists and rooming lists.

Career medium 06
Career

Expovision

Special Services Coordinator

Expovision

Senior Reservations Coordinator

Expovision

Reservations Coordinator

Crestwood Suites

Lead Front Desk Associate

Responsible for ongoing training and support for front desk employees.
Provide excellent customer service by phone and in person.
Responsibilities include: processing guest's arrivals and departures, handling guest concerns, taking reservation changes/additions/cancellations.
Ability to develop and maintain relationships with key and repeat guests.

Career medium 02
Career

Southern New Hampshire University

Master's of Science, Hospitality Administration

Old Dominion University - College of Business and Public Administration

Business Administration, Management