Sr. Governance Analyst
September 2017 — Present
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Currently a Governance professional with experience in risk management, professional development advocacy, process/procedure creation and implementation, and workforce organization.
Assisted in development and establishment of framework and corresponding methodology to set and oversee risk mitigation controls. Provided support to staff for managing relationships with service providers and business lines to ensure effectively managed compliance with Federal consumer financial laws for mortgage products. Ensured service providers maintained legal compliance.
Assisted with independent audits aimed at monitoring work processes, tracking performance metrics and monitoring compliance errors. Evaluated organizations readiness for federal compliance audits. Assisted with analyses of techniques, program management, and internal controls in assessing efficiency of operations, and effectiveness of internal compliance internal departments.
Analyzed and investigated activity on credit cards to minimize fraud losses and identify fraud trends. Researched charges to identify scam merchants, fraud trends, illegal use of funds, and fraud ring/money laundering activity.
Assisted in the administration of contract master files. Prepared master file of contracting contractors to promote full and open competitive references. Created agency-wide calendar of procurement schedule for fiscal year. Performed contract bid tabulation calculations to ensure cost-effective use of contracting dollars.
Negotiated payment plans and settlements for lawsuits against defendants. Contacted courts, employers and banks to verify case information to assist in garnishment and suit preparation, and skip traced defendants.
Effectively balanced inbound and outbound call volume. Contacted customers 1-39 days past due to update customers on account statuses. Guided customers in arranging financial obligations. Adhered to federal collections guidelines.
Analyzed property inspection reports to ensure Hurricane Katrina evacuees received quality housing. Researched and updated FEMA expense reports in order to reduce property management costs. Maintained files for service contracts related to repair and maintenance of vacant houses and facilities.
Collected data from clients to complete files and ensure records accuracy for closing procedures. Filed time sensitive deeds, mortgages, and FiFas with state and county courts. Reviewed legal documents for completion and accuracy before filed.