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Cesare Daldello

Cesare Daldello

IT Service Delivery Manager

Italcementi Group

Collaboration Services Owner presso Italcementi Group

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Italcementi Group

IT Service Delivery Manager

I am responsible of the Company IT Collaboration Services and Solutions.

Responsability
E-Mail, Unified Communication, Managed Print Environment and Intranet Services & Solutions end-to-end rservice ownership.

Cost and Efficiency
I have the responsibility to ensure that the delivery processes are efficient and cost effective.

Business Relationship
One of my key roles is to constantly assess the business feedback in order identify and engage projects and initiatives aimed to service standardization and improvement.

Services Ownership:

Intranet Services & Solutions(MS Sharepoint 2010);
Mail Management Services (MS Exchange 2007 and Exchange Online);
Unified Communications (MS Lync 2013);
Managed Print Services (Canon Uniflow 5.2);


Innovation
I constantly monitor the market and challenge my outsourcers in order to assess and identify the best innovative solutions that can have both positive economic impact and service improvement benefits: social business, cloud services, unified communication, managed print services, ecommerce solutions development support, etc etc.

Career medium 04
Career

WebSolver

Owner

IT consultancy for small/medium law firms in Milan, from field service to project implementation

Italcementi Group

IT Project Manager

• Experienced with engagement, implementation and maintenance of Enterprise IT projects and initiatives, involving internal and external collaborations and team leadership;
• I was nominated Project and Team Leader for many IT Projects involving internal and external resources coordination (2 internal and up to 6 externals): SCCM Rollout in all the Group; Windows 8 Rollout in Italy and France
• Device Management Services Transition Manager;

Career medium 04
Career
Career medium 02

Italcementi Group

Senior System Engineer

• Subject Matter Expert for Microsoft SCCM 2007 (MCT Specialist);
• Guidelines definition and implementation of the new Italcementi Global Reference Machine O.S. and related policies;
• Layer 3 support for Device Management

Career

Peermusic

IT Manager ITALY

Full responsability of the administration and field services on the IT Infrastructure.
Capex and Opex management for IT expenses

Synergia ICT

Junior System Engineer

Windows Client and Server Problem Solving and basic administration

Università degli Studi di Milano

Liceo Classico

Maturità Classica, Umanistici, Inglese,

Toscanini