IT Service Delivery Manager
January 2011 — Present
I am responsible of the Company IT Collaboration Services and Solutions.
E-Mail, Unified Communication, Managed Print Environment and Intranet Services & Solutions end-to-end rservice ownership.
Cost and Efficiency
I have the responsibility to ensure that the delivery processes are efficient and cost effective.
One of my key roles is to constantly assess the business feedback in order identify and engage projects and initiatives aimed to service standardization and improvement.
Intranet Services & Solutions(MS Sharepoint 2010);
Mail Management Services (MS Exchange 2007 and Exchange Online);
Unified Communications (MS Lync 2013);
Managed Print Services (Canon Uniflow 5.2);
I constantly monitor the market and challenge my outsourcers in order to assess and identify the best innovative solutions that can have both positive economic impact and service improvement benefits: social business, cloud services, unified communication, managed print services, ecommerce solutions development support, etc etc.