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Centrelle Cook

Centrelle Cook

Customer Service Sales Specialist II

Bank of America

Jacksonville

Customer Service Sales Specialist II at Bank of America

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Bank of America

Customer Service Sales Specialist II

I am currently a Credit card specialist. I work with our account holders who are calling for a variety of different reasons. Whether its to get a balance on their account to them actually wanting to do a balance transfer or direct deposit. After I service the call I transition into sales.

Career medium 03
Career
Career medium 02

Merrill Lynch

Senior Customer Service Specialist

I worked with the Wealth Management clients. They are clients who have at least $250,000 in assets with either Bank of America or Merrill Lynch and have a full service brokerage account with one of our Merrill Lynch Financial Advisors. I took incoming calls in reference to their Bank of America accounts. It could be anything ranging from a balance check, to transferring funds for the client, to walking the client through how to use online banking. In this department, we try to resolve an issues that the client has without transferring them to someone else.

Career

Citibank

Credit Card Collections Specialist

While employed here, my duties were to call High Risk customers who over their credit limits or delinquent up to 3 months. I was calling to either get a payment to bring the account current, or to see if we had a payment arrangement program that would be helpful for the customer to make payments on the account until they are able to resume their regular monthly payments on the account.

Career medium 02
Career

Jean Ribault Senior High

High School Diploma