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Celeste Bird

Celeste Bird

Graduate Online Support Consultant

The University of Melbourne

Melbourne, Australia

Juris Doctor Student at Melbourne Law School

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The University of Melbourne

Graduate Online Support Consultant

As a Graduate Online Support Consultant my responsibilities include:
• Maintaining a thorough understanding of Graduate Online - Melbourne courses and the subjects within them
• Providing knowledgeable and informative advice to students and prospective students by phone, email and live chat
• Ensuring that customer service provided to clients is in accordance with service standards;
• Making outbound calls or contact in line with targeted market research, lead follow-up and enrolment conversion campaigns.
• Building effective relationships with key stakeholders, such as Student Administration, Support Services and other Student Centres
• Provision of administrative support for Graduate Online – Melbourne stakeholders as required

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