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Cecelia Schminkey

Cecelia Schminkey

Customer Service Representative

Wireless Advocates

San Francisco

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Wireless Advocates

Customer Service Representative

Operate retail kiosk and online sales activities for retail partner stores; Costco Wholesale.
Selling wireless products and services for 3rd party provider of wireless carriers such as T-mobile, Sprint PCS, and Verizon Wireless.
Wireless Sales Expert selling Sprint PCS , T- mobile, and Verizon Wireless cell phones ,telephone plans, and accessories.
Managed customers database accounts, performed customer verification and processed applications, orders and requests. Responded promptly/ resolved customer inquiries and complaints. Help consumers connect and communicate every day.

John Adams Community College

G.E.D.

Volt Temp. Agency

Vision Expert

Wireless sales expert selling Sprint PCS cell phones , telephone plans, and accessories. Conducted market research and prepared / updated sales strategies for promoting products. Communicated directly with customers by phone, electronically or face to face. Identified new sales channels to meet/ improve sales agenda of the company. Monitored customer satisfaction, addressed issues and provided solutions.

Warehouse Demo Services

Manager

Hired and trained about 40 employees on how to demonstrate and sell products sold inside Costco wholesale. Trained employees to be food safety certified. Teach employees how to cook different varieties of food products as well as non- food products. Trained employees the highest standard of customer service, how to invite club members to try a sample of a product, educate the members on different products sold in the warehouse and the price value of the products. Purchased products to sample out the next day. Kept written records of customer comments on the products sampled. Kept inventory on supplies. Scheduling employees.

K.B. Toys

Seasonal Assistant Manager

Assistant manager for the Christmas season. Assist with managing a retail toy store. Supervised employees. Shipping and receiving, stalking and inventory. Trained employees customer service and how to stalk shelves with products. Also trained seasonal employees the how to operate the cash register.