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Catherine Bracken

Catherine Bracken

Full time mum and writer



Utilities Professional



Full time mum and writer

Look after my two children, one of six years and one of 19 months.
I am currently writing my first fantasy and adventure novel.

SSE plc

Customer service advisor

Both taking calls off customers and calling customers to advise of their bills and to ask for payments.
To work as a team and to meet targets.

Skills center

Appointment maker

Booked appointments with potential students for a plumber and electrician courses

Checking milage and times for the sales / tutors

Carphone warehouse Call centre

Customer service advisor

Answering call from customers
Solving queries and problems
Liaising with colleagues and other departments
Working as a team to meet and exceed targets.

Reed accountancy C/O M.Y Healthcare

Sales ledger

Dealing with customers queries
Sales reports
Credit control
Despatch note and invoice monitoring
Cash ledger controlling
General filing duties
Switchboard operator / receptionist
MS Office such as word and excel.

Career medium 02

Pacchini oil importing company

Sales ledger

Shipping deadlines
Credit control
Despatch note and invoice monitoring
Cash ledger control
General filing duties

Benefit cosmetics

Accounts manager

Till balancing
General administration
Responsible for two beauticians
Sales coordinator
Promotions manager
Senior beautician
Advertising and display implementation

Career medium 01

Pavers shoes

Area controller / supervisor

Till balancing
General administration
Responsible for six shop staff
Stock coordinator
Head office liaison
Personnel mange net
Customer care

Great universal stores / Littlewoods home shopping

Outdoor sales and promotions representative

Front line marketing in the field
Attending and contributing to strategic meetings
Customer care
Public facing people management

Fazakerley community comprehensive school

Keyboard skills
Oral communication
Child development
Art and design

Hughbaird college

Artistic makeup and special effects
NVQ 1-2-3

City of Liverpool college

Diploma in Art and Design
Media studies
Critical studies

Northern college of beauty

Beauty therapy NVQ 1-2