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Cassandra Bartlett

Cassandra Bartlett



Livonia, New York 14487






Customer Service Supervisor

-Provides friendly customer service by acknowledging the customer, helping with their needs and resolving any issues or concerns.
-Maintains the front-end in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, and ensuring a safe work environment.
-Supervises associates by assigning duties, communicating goals, teaching and supporting company policies and procedures and providing feedback to associates after monitoring their performance.
-Oversees service desk associates and cashiers by approving transactions, providing support, assisting in training, balancing customer traffic, conducting register audits, and coordinating cashier meals and breaks.

Career medium 06
Career medium 04


Customer service associate / Cashier

-Fulfills daily tasks while displaying knowledge and excellent customer service.
-Provides a friendly experience for the customer by staying time efficient and maintaining a clean and organized work space.
-Responsible for handling guest complaints and compliments, returning merchandise to appropriate departments, accepting returns and exchanges, refunding money and maintaining a balanced cash drawer.
-Remains up to date on all return policies of varying items in varying departments.
-Perform requests through the service of Money Gram, where customers can send and receive money from all over the world, make express bill pay to a company or credit card and print money orders.
-Responsible for the handling of $5000.00 and upwards in various forms, loading money on to pre-paid Visa`s, making credit card payments, loading phone cards, cashing payroll checks and cashing Doctors fees.
-Knowledgeable of New York State food benefit programs, WIC and EBT, guidelines.
-Provides training to new associates on policies and procedures of the cashier job description.


State University of New York at Fredonia

Bachelor of Arts, English Literature

-Psychology minor

Finger Lakes Community College

Associate of Science, Early Childhood / Childhood Education


Vision Center Receptionist

-Responsible for greeting, welcoming and directing the customer, as well as checking them in, confirming personal information and logging of patients medical history.
-Multi tasking daily by answering phone calls, scheduling and confirming appointments, calling insurance companies, and faxing records all while greeting walk in patients and answering questions as a was to stay customer centered.
-Maintaining a clean and organized work environment by appropriately failing daily, recording and putting away received merchandise, staying up to date on rotation of expiring products, and cleaning of the exam rooms and lobby at the end of the work day.

Career medium 05