Customer Service Supervisor
November 2013 — Present
-Provides friendly customer service by acknowledging the customer, helping with their needs and resolving any issues or concerns.
-Maintains the front-end in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, and ensuring a safe work environment.
-Supervises associates by assigning duties, communicating goals, teaching and supporting company policies and procedures and providing feedback to associates after monitoring their performance.
-Oversees service desk associates and cashiers by approving transactions, providing support, assisting in training, balancing customer traffic, conducting register audits, and coordinating cashier meals and breaks.