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Caroline Wood

Caroline Wood

Accounts Receivable Senior Collections Associate

Quest Software/Dell Software Inc

Accounts Receivable Senior Collections Associate at Dell Software Inc

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Quest Software/Dell Software Inc

Accounts Receivable Senior Collections Associate

-Maintain accurate record of collection and reconciliation efforts
- Instrumental in developing new training documents for the department
-Work closely with sales and support staff to resolve customer disputes and assist in problem
solving
- Trained and mentored new employees within the collection department
-Responsible for researching and identifying cash on account
-Provided consistent follow up on all assigned accounts and took on additional accounts as needed.
-Monitored payments due from clients and promptly contacted clients with past due payments.

Career medium 06
Career
Career medium 06

WFS Financial

Customer Service Associate

-Serviced all direct and indirect loan customers via inbound telephone contact.
-Provided high quality service along with professional and effective consultation of financing needs.
-Responded to all customer inquiries and service requests to include account file maintenance,
contract copies, ALP information, title issues, warranty and insurance questions, statement issues,
direct loan requests and the collection efforts on account 0-29 days delinquent.

Career

Financial Freedom

Customer Service Associate

-Worked with the marketing department to answer inquiries regarding reverse mortgages with senior
homeowners.
-Instrumental in developing scripting for the outbound call center.

Career medium 03
Career
Career medium 04

Corvus Funding

Account Manager

-Provided administrative support for up to 50 account executives across the United States.
-Responded to inquiries regarding status, pricing, rates and guidelines as well as reviewed and
approved conditions that were sent in.

Career

Flexible Mortgage

Senior Loan Processor

-Worked with loan officers to package and submit loans to various lenders..

LBS Financial Credit Union

Residential Lending Originator

-Assisted credit union customers with financial transactions.
-Pulled and analyzed credit for Mortgage Loans while providing administrative support.

Saddleback College