Quest Software/Dell Software Inc
Accounts Receivable Senior Collections Associate
January 2007 — Present
-Maintain accurate record of collection and reconciliation efforts
- Instrumental in developing new training documents for the department
-Work closely with sales and support staff to resolve customer disputes and assist in problem
- Trained and mentored new employees within the collection department
-Responsible for researching and identifying cash on account
-Provided consistent follow up on all assigned accounts and took on additional accounts as needed.
-Monitored payments due from clients and promptly contacted clients with past due payments.