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Caroline Raymond

Caroline Raymond

Support Specialist

Mary Washington Healthcare

Support Specialist at Mary Washington Healthcare

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Mary Washington Healthcare

Support Specialist

As a support specialist in the outpatient Anticoagulation Clinic of Mary Washington Healthcare, there are several facets to my job. My primary goal is to assist the patients coming into the clinic who are on Coumadin, a prescription drug that thins the blood to reduce clotting risks associated with a wide variety of cardiovascular and hematological problems.

+Greet patients and help them get signed in for appointments.
+Assist patients in scheduling appointments.
+Verify insurance coverage and financial responsibilities.
+Discuss financial responsibilities with patients.
+Provide educational materials to patients to help them understand their treatment plans.
+Assisting the clinical pharmacists as needed.
+Managing patient flow in the clinic.
+Assembling, managing, and filing charts and appropriate patient paperwork.
+Corresponding with the appropriate physicians to manage patient referrals and health histories.
+Coding and billing patient visits and consultations. This includes inputing the correct ICD-9 code for anticoagulation therapy and verifying that each patient account has this correct code, and correcting incorrect coding where necessary to ensure the proper billing of the account for insurance purposes.
+Constant point-of-service auditing, to ensure that the patient's electronic medical record is always accurate and up-to-date.
+Patient correspondence via letters and phone calls to schedule follow-up appointments, reschedule appointments, remind patients of upcoming appointments, discharge patients no longer attending the clinic for coumadin therapy, remind patients of missed appointments, take down questions to direct to the clinical pharmacists, and manage patient medication refill requests.

Career medium 06
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+Providing chart paperwork on each ER patient, to the nursing staff.
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+Assembling new charts.
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+Administering direct observational therapy to ensure patients' compliance with treatment.
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+Answering the phones, directing calls as necessary, taking to-go orders and catering orders via phone.
+Helping to keep the cafe dining room neat and tidy.
+Working the cash register and greeting incoming customers.
+Working to make sure that customers were satisfied and happy.
*My reason for leaving this job was to go back to James Madison University, I was employed by Camille's during my summer and winter breaks.

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+Seating customers according to their table requests.
+Working to ensure efficiency and quick seating, especially on a busy evening.
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Career medium 05
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