Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Caroline Raymond

Caroline Raymond

Support Specialist

Mary Washington Healthcare

Support Specialist at Mary Washington Healthcare


Mary Washington Healthcare

Support Specialist

As a support specialist in the outpatient Anticoagulation Clinic of Mary Washington Healthcare, there are several facets to my job. My primary goal is to assist the patients coming into the clinic who are on Coumadin, a prescription drug that thins the blood to reduce clotting risks associated with a wide variety of cardiovascular and hematological problems.

+Greet patients and help them get signed in for appointments.
+Assist patients in scheduling appointments.
+Verify insurance coverage and financial responsibilities.
+Discuss financial responsibilities with patients.
+Provide educational materials to patients to help them understand their treatment plans.
+Assisting the clinical pharmacists as needed.
+Managing patient flow in the clinic.
+Assembling, managing, and filing charts and appropriate patient paperwork.
+Corresponding with the appropriate physicians to manage patient referrals and health histories.
+Coding and billing patient visits and consultations. This includes inputing the correct ICD-9 code for anticoagulation therapy and verifying that each patient account has this correct code, and correcting incorrect coding where necessary to ensure the proper billing of the account for insurance purposes.
+Constant point-of-service auditing, to ensure that the patient's electronic medical record is always accurate and up-to-date.
+Patient correspondence via letters and phone calls to schedule follow-up appointments, reschedule appointments, remind patients of upcoming appointments, discharge patients no longer attending the clinic for coumadin therapy, remind patients of missed appointments, take down questions to direct to the clinical pharmacists, and manage patient medication refill requests.

Career medium 06
Career medium 03

Spotsylvania Regional Medical Center

Nurse Tech/CNA

+Assisting the registered nurses on the Medical-Surgical unit, and helping with direct patient care.
+Recording patient vital signs (temperature, pulse, blood pressure, respirations, and pulse oximetry).
+Assisting patients with their Activities of Daily Living (ADLs).
+Measuring oral fluid intake and meal consumption.
+Measuring all patient output (via catheters, collection cups, & urinals.)
+Checking blood glucose levels.
+Collecting any sensitive specimens ordered.
+Changing linens and maintaining clean and tidy patient rooms.
+Monitoring patients post-surgery.
+Documenting all care performed into patients' charts to aid in patient care and assessments.


Spotsylvania Regional Medical Center

Emergency Room Registrar

+Registering all ER patients into Spotsylvania Regional Medical Center's records, using Meditech, Medifax, and Front Office Assistant softwares.
+Conversing with patients and answering any questions they might have.
+Verifying insurance via Medifax Assistant/Emdeon software.
+Providing chart paperwork on each ER patient, to the nursing staff.
+On weekends, registering all patients, including those presenting for services outside of the ER, as the ER is the only open entrance during the weekends. Includes the admittance of all inpatients, observation patients, labor and delivery patients and newborns, and patients presenting for outpatient services.

Career medium 03
Career medium 05

Virginia Department of Health - Central Shenandoah District

Health Communication & Public Health Intern

My internship was with the Harrisonburg/Rockingham County Health Department's Tuberculosis (TB) Outreach and Refugee Programs.
+Assisting with patient correspondence concerning appointments, diagnoses, and treatment recommendations.
+Assembling new charts.
+Assisting with medication administrations and pick-ups, and doing some medication pick-ups unassisted.
+Administering direct observational therapy to ensure patients' compliance with treatment.
+Assisting in the lab with bloodwork and fluid samples, and noting outcomes in patients' charts.
+Assisting my supervisor with some home visits to patients who were unable come into the Health Department.
+Doing additional TB, refugee, and translation research.
+Compiling informational powerpoints, brochures, and paperwork to be used for patient and public health education.


Camille's Sidewalk Cafe


+Preparing sandwiches, wraps, paninis, salads, and smoothies.
+Making sure sanitation procedures were being followed accordingly.
+Expediting orders for customers.
+Preparing large catering orders for local businesses and customers.
+Answering the phones, directing calls as necessary, taking to-go orders and catering orders via phone.
+Helping to keep the cafe dining room neat and tidy.
+Working the cash register and greeting incoming customers.
+Working to make sure that customers were satisfied and happy.
*My reason for leaving this job was to go back to James Madison University, I was employed by Camille's during my summer and winter breaks.

Career medium 02
Career medium 01

Bonefish Grill


As the first employee to greet customers when they walked through the door, it was my job as a hostess to make a good impression with my attitude, professional attire, and customer service skills.
+Answering the phones, directing calls accordingly, taking reservation requests and to-go orders via phone.
+Seating customers according to their table requests.
+Working to ensure efficiency and quick seating, especially on a busy evening.
+Assisting the bussing staff on busy evenings, to ensure that tables were cleaned quickly and accordingly.
+Keeping the front lobby of the restaurant clean and neat.
*My reason for leaving this job was to attend my first year at James Madison University.


Little Caesars

Team Member

My very first job and first venture into the workforce.
+Prepare all menu items, made-to-order.
+Manage the cash register.
+Processing phone-in and walk-in orders.
+Managing the expo station, and keeping track of filled orders waiting for pick-up on the rack.
+Folding boxes to keep the necessary quota filled for all orders.
+Maintaining the cleanliness and sanitation of the restaurant, per required standards.

Career medium 05

American Academy of Professional Coders


Germanna Community College

C.N.A. certification

University of Miami

Post-Baccalaureate Certificate, Patient Advocacy

James Madison University

Bachelor of Arts, Communication Studies - Health Communication