Mary Washington Healthcare
April 2012 — Present
As a support specialist in the outpatient Anticoagulation Clinic of Mary Washington Healthcare, there are several facets to my job. My primary goal is to assist the patients coming into the clinic who are on Coumadin, a prescription drug that thins the blood to reduce clotting risks associated with a wide variety of cardiovascular and hematological problems.
+Greet patients and help them get signed in for appointments.
+Assist patients in scheduling appointments.
+Verify insurance coverage and financial responsibilities.
+Discuss financial responsibilities with patients.
+Provide educational materials to patients to help them understand their treatment plans.
+Assisting the clinical pharmacists as needed.
+Managing patient flow in the clinic.
+Assembling, managing, and filing charts and appropriate patient paperwork.
+Corresponding with the appropriate physicians to manage patient referrals and health histories.
+Coding and billing patient visits and consultations. This includes inputing the correct ICD-9 code for anticoagulation therapy and verifying that each patient account has this correct code, and correcting incorrect coding where necessary to ensure the proper billing of the account for insurance purposes.
+Constant point-of-service auditing, to ensure that the patient's electronic medical record is always accurate and up-to-date.
+Patient correspondence via letters and phone calls to schedule follow-up appointments, reschedule appointments, remind patients of upcoming appointments, discharge patients no longer attending the clinic for coumadin therapy, remind patients of missed appointments, take down questions to direct to the clinical pharmacists, and manage patient medication refill requests.