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Caroline Moos

Caroline Moos

Intake Coordinator

Solutions Behavioral Healthcare Professionals

Moorhead, MN




One person can't do everything, but every person can do one thing.

Solutions Behavioral Healthcare Professionals

Intake Coordinator

First point of contact with new or returning clients to ensure all information is gathered and conveyed appropriately
Maintain online medical record database for our 15,000+ clients in the community
Manage schedules for over 30 clinicians in 5 office locations across Minnesota and North Dakota
Serve as a resource within the company and community for available services and eligibility requirements
Maintain meticulous knowledge of clinician specialties and background
Coordinate insurance information and billing between clients, clinicians, and administrators
Help clients navigate company policies regarding insurance, custody, and administration of services

Career medium 03
Career medium 05

Solutions Behavioral Healthcare Professionals

Staff Scheduling Coordinator

Manage schedule for residential foster care for individuals with mental health needs
Coordinate schedules of over 60 staff for more than 21 clients needing 24 hour staffing
Facilitate office coordination
Assist with interviews, on-boarding, and training of new staff.



Softlines Team Lead

Facilitate team of four brand team members and over 100 sales floor team members to coordinate successful store operations
Plan and execute merchandise movement and placement
Manage personnel concerns and problems on a daily basis
Plan and schedule for upcoming product launches and project execution
Oversee and direct cross-training of staff and peers
Conduct interviews and training of new team members
Sought feedback to improve own performance and talent management

Career medium 05
Career medium 03


Sales Floor Team Member

Provided fast, fun, and friendly guest service
Assisted Team Leads in product arrangement and accuracy projects
Cross-trained according to company needs including: sales floor, cashier, optical, cafe, Starbucks, guest service, operator, fitting room, logisitics


University of Minnesota Foundation

Telemarketing Mail Specialist

Developed new system for monitoring and communicating errors
Reprogrammed machines to facilitate company needs, improved efficiency of everyday processes
Trained in six colleagues to help with duties

Career medium 04
Career medium 05

J. Crew

Sales Associate

Facilitated Campus Ambassador Program as a liaison between representatives and stores
Assisted guests in outfit creation
Maintained attractive presentation and merchandise organization


University of Minnesota

Student Development Representative

Raised more than $60,000 in 3 years
Trained and served as a resource for other callers as a Lead Caller
Routinely held statistics meetings with members of calling team to monitor progress

Career medium 06
Career medium 03

Graf Optical

Customer Service Intern

Developed and implemented significant patient recapture initiative
Utilized social media including blogging, Facebook, and Twitter to market promotions and events


Minnesota Gubernatorial Candidate Campaign

Communications Intern

Organized campaign talking points and research
Promoted events and contacted supporters on a weekly basis

University of Minnesota-Twin Cities

Bachelor of Arts, cum Laude, Communications, Economics, Sociology