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Carolina Zapponi, MBA

Carolina Zapponi, MBA

Manager

Aquanima (Grupo Santander)

Experienced procurement and project manager

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Aquanima (Grupo Santander)

Manager

Support and oversee relationship manager’s duties, responsibilities, and goals. Responsible for implementing local regulations. Supervise business staff members.
Develop and implement purchasing and contract management procedures. Review, evaluate, and approve specifications for issuing and awarding bids. Plan, execute, and finalize purchasing and procurement strategies.

Career medium 04
Career

ALPFA

Member

Career Coaching 4 Kidz

President of the Board of Advisors

Harvard Extension Course

Student

Aquanima

Senior Analyst

Collaborated in preparing the annual budget plan. Gathered and organized information on problems and procedures. Prepared and drew up manuals for the use of new forms, reports and procedures.
Designed, tested and recommended changes to the forms. Collaborated in the ongoing regulatory changes, both locally and in the company's target markets, related business operations of the company and possible actions plans.

Career medium 03
Career

Hult International Business School

Student Services/ Fellowship Student

Hult

MBA

Elected to represent a class of 131 people from +30 nations (Student Association)
Received a Student Services Fellowship as well as a Scholarship Award.
This School stands 16th in US and 31st in the world as per Economic times ranking survey 2008 on Business schools. The School is specialized in selecting students with diverse in nationalities and professional domains. Now it has 4 campuses across the globe - Boston, Shagai, Dubai and London. Students graduated from this school are pioneers in setting benchmarks on Action learning.

Career medium 06
Career
Career medium 05

Sherwin Williams

Consultant in an Innovative Project- Student Project

We have worked for 2 months in a consulting project called "Action Learning Program" at Hult International Business School that is a real world management exercise at the conclusion of the Hult MBA experience.
We developed a project with an innovative solutions and ideas for Sherwin Williams's growth.

Career

RYACO SA

Senior Consultant

Surveyed functions and processes of customer company departments; introduced and setup knowledge management systems integral to sharing best practices; proposed possible alternatives of action; initiated and designed training programs for more than 8 managers; trained customer personnel to carry out solutions proposed; helped in the implementation of the project; assisted, managed, and controlled post implementation. Prepared reports and analyzed statistics of customer’s performances.
• Increased productivity by an average of 38% implementing quality and integrity methodology
• Reduced 26% of time labor activity by introducing Geminis ERP (Enterprise Resources Planning) in more than ten companies

Career medium 02
Career
Career medium 02

Cardinal Assistance

Project Leader

Surveyed functions and processes of Medical Centers; analyzed and proposed possible solutions for its problem in logistics and customers services; conducted business analysis; managed hiring interviews for personnel in the project; trained personnel; formulated a coaching and motivational plan; conducted presentations; investigated and resolved complex employee related issues; advised the management team on company processes and structure; implemented solutions; assisted and managed post implementation. Managed 10 people who worked in the department of logistics and call center services.
• Introduced a new method of logistics, which improved the work risk insurance attendance to the company members by 40%
• Reduced costs by 27% by developing a strategic business plan implementing administrative tools such as decision tree and matrix, multiple objective matrix, sensitivity analysis

Career

Quasar SA

Junior Consultant

Led processing changes. Implemented consulting of CRM / ERP in more than ten companies.
• Increased sales by 15% by training customers personnel in sales methodologies and negotiation strategies
• Reduced costs by 10% by planning and organizing projects, managing customers production and suggesting new administrative techniques

Career medium 02
Career
Career medium 06

CABLEVISION SA

Supervisor

Supervisor
Supervised and trained staff of 16 people. Reported to the Manager of Customer Service. Prepared daily reports staffing statistics; analyzed daily performance of the department; implemented methodologies in customer relationship management.
• Improved customer service management by 40% through introducing new practices in attendance, negotiation, and retention of clients
• Reduced customer processing time by 20% through improved customer service techniques

Coordinator
Reported to the Supervisor of Customer Service. Responsible for customer relations and personnel assistance in a commercial branch. Analyzed daily performance of the employees. Mentored 10 people.
• Improved the relation between employees and customers by 40% through the introduction of a new method of attendance
• Developed negotiation techniques to be used by customer services personnel to enhance customer’s experiences

Call Center employee
Attended to customers in the Call Center of the company.
• Rated as a top level performer
• Negotiated with the customers regarding prices, discounts, different services, among others

Career

UBA

Student

Bachelor degree in Business Administration

Harvard University

Management Consulting Course, Management consulting

Hult International Business School

MBA, Business Administration and Management, General

Universidad de Buenos Aires

Bachelor of Business Administration (BBA), Lic en Administración

Washington School

High school, English

Washington School

Bachelor's degree, Business Administration and Management, General