Statewide Ancillary Contract Service Manager
November 2005 — February 2011
*Coordination and handling of physician orientations for new and existing providers (mailing out provider orientation packages, scheduling provider appointments for conference call, confirming appointments via phone).
*Knowledgeable of all provider service functions and corporate initiatives.
*Extensive provider interaction. Promote a positive work environment.
*Manage time and attendance, as well as vacation schedules for entire Provider Relations and Contracting Team. Organize, analyze and problem solve.
*Monitor and track service issues and inquires and assist with the identification of educational opportunities/programs to improve overall provider service and satisfaction.
*Always keeping provider credentials updated in our systems.
*Responsible for creating and maintaining contract load database from draft to final execution.
*Return provider inquiries regarding contract status in a timely manner.