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Carmen Bertucci, PMP, CSM, PMI-ACP

Carmen Bertucci, PMP, CSM, PMI-ACP

VP, Business Analyst Manager

JPMorgan Chase

Chicago, IL

VP, Business Analyst Manager at JP Morgan Chase

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JPMorgan Chase

VP, Business Analyst Manager

Manage multiple teams of direct and matriced reports including contractors and offshore. Responsible for project estimates, prioritization, scope, metrics, and deliverables for multiple overlapping releases. Heavily involved in staff augmentation. Implement ongoing strategic initiatives and methodology improvements across Business Analysis and Project Management disciplines.

Currently leading Agile transformation for department.

Career medium 06
Career
Career medium 03

SurePayroll

Business Analyst Manager

Promoted to manager of team with eight direct reports. Role included a mix of both functional and project management duties – responsible for project estimates, release scheduling, analysts’ output, and resource assignment. Spearheaded multiple department initiatives including:
• Optimized software migration processes (focusing on communications). Implemented aspects of Agile methodology relevant to current standards to provide improved predictability.
• Improved stakeholder review process to ensure analysts received timely feedback as a basis for professional growth. Created formal review metrics and incentive programs to boost employee satisfaction and retention.
• Overhauled regression test identification, defect tracking, and content management processes in effort to streamline analyst responsibilities and duties. Outcome allowed transition of testing duties to incoming QA resources.
• Defined stricter hiring standards and processes resulting in expanded team capability during resource augmentation.
• Coordinated with new parent company to introduce SOX-compliant documentation and determine best practices for SDLC moving forward.

Career

SurePayroll

Business Analyst

Delivered solutions for multiple long term projects affecting both internal users and external client base. Met with stakeholders to define project scope and gather requirements. Created and obtained signoff on design documents containing Use Cases, UI mockups, process flows, and test cases. Performed manual and automated testing and managed business resources for UAT. SME for core business functions. Results include the following highlights:
• Lead analyst for cross-functional team that delivered largest project in company history with complete architecture redesign of payroll processing system. Transitioned entire client base to new system in less than 14 months. A project of this size and nature has never previously been completed in the payroll industry in this time frame.
• Significantly reduced client implementation time through user-focused implementation system redesign. Reduced average new customer implementation time by over 75%.
• Contributor to design team that created first iPhone application in payroll industry
• Implemented multiple banking partners to diversify client base and reduce financial risks
• Revamped business analysis process by implementing Agile methodology processes

Career medium 04
Career
Career medium 03

[various]

Consultant

Completed multiple short- and long-term contracts for clients in varied industries. Worked both independently and through consulting firms. Positions included Project Manager, Business Analyst, System Analyst, and Tech Writer.

Some highlights include the following:
• 2007 – Provided system analysis and technical design documents for development staff at Kaplan. Reverse engineered .NET applications for system and implementation artifacts.
• 2007 – Provided extensive business, user, and technical documentation for FinanSure Student Loans. Also administered SharePoint Server to manage documentation initiative.
• 2006-2007 – Provided complete technology solution for aviation startup company Aircraft Parts Exchange. Analyzed and met business needs through outsourced marketing and development teams to deliver identity website and e-commerce application.
• 2006-2007 – Created extensive user and implementation guides on document management system for Johnson & Johnson.
• 2004-2007 – Completed multiple projects for Marr Consulting, a financial software solutions firm. Collaborated with management, development teams, and clients to provide analysis, web content, marketing material, and internal development procedures.
• 2003-2005 – Managed multiple e-commerce software development projects for Swaps Aviation Programs. Designed and implemented industry-first online logistics solution utilizing internal and outsourced development teams. Created presentations and training for clients including Delta Airlines, Outback Steakhouse, University of Alabama, and Boeing.

Career

Geneva Technical Services

Consultant

Contracted to multiple clients:

Leo Burnett:
Contracted as Technical Lead for two company-wide software suite rollouts. Contract extended twice during this period.
• Composed training material and conducted training for desktop support staff
• Supervised and trained two direct reports
• Documented performance tests to define bottlenecks for application development
• Interfaced with multiple development teams for application upgrade implementations
• Provided 3rd level support for both systems

UBS Warburg:
Short term contract for desktop support on MS Exchange rollout.

Career medium 02
Career
Career medium 01

Whittman-Hart / marchFIRST

Technical Specialist

Team Lead for global help desk and central desktop support staff supporting over 9,000 users.
• Improved support quality and response time through new standards and procedures
• Developed new issue prioritization process and completion metrics
• Managed quality assurance testing, statistical analysis
• Created and conducted training sessions for team
• Managed multiple software implementation projects
• Lead analyst on project to implement standardized desktop software suite for entire company
• Provided 3rd level help desk, desktop, and networking support

Career

O/E Systems

Consultant

Contracted to Ameritech:
Fulfilled nine-month contract providing desktop support at corporate headquarters.
• Appointed Site Lead of eight person desktop support team, overseeing SLA’s and escalations
• Led multi-site hardware upgrade project, including implementation and user acceptance

Career medium 06
Career

Roosevelt University

BA, Communications