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Carlos Eduardo Dias

Carlos Eduardo Dias

Managed Services Director - Service Sales


Service Management - Service Sales



Managed Services Director - Service Sales

Responsible for building and promoting IT Managed Services opportunities for Carriers in South America region, by working alongside the Managed Services Solutions Architect, and both the Operational and Commercial teams, in order to drive and support client proposals. Accountable for engaging directly with clients (including senior and C-Level stakeholders) and maintain relevant business alignment with internal teams in China and other Managed Services solution partners as appropriate in order to guarantee deals´ profitability. IT Managed Services Solutions portfolio for sales promotion includes BPO, Professional Services, ITO, and Operational Assurance of OSS/BSS, IPCC, IPTV, SDP, MVNE/MVO, VAS and Cloud Computing platforms.
Main activities:
- Identify customer issues/needs/problems which can be solved with Huawei´s Managed Services framework & solutions, seeking for balance between margin maximization and service performance delivery;
- Build and manage organizational resources, techniques and processes, including selection and management of suppliers / third parties, during Managed Services sales campaigns and RFx responses;
- Assurance of Managed Services solutions fit within the customers’ standards and business requirements
- Engagement with post sales teams with regards to project deployment, working closely with the projects and delivery teams, aiming to guarantee customer satisfaction and potential up-selling / contract renewals;
- Map and define the strategies to improve and innovate in service sales, in alignment with key internal areas;
- Support development of the Managed Services portfolio and its technical services offerings in conjunction with the Managed Services senior team, business development & Professional Services teams;
- Define and build strategies Managed Services promotion;
- Develop customer / internal Managed Services events & service product campaigns.

Career medium 01
Career medium 05

BT Communications do Brasil

Service Relationship Director

Accountable for BT SRM practices in Latam SRM Assigned to BT’s business critical accounts and/or other specific SRM strategic programmes and responsible for all aspects of the overall service relationship between the assigned Customer Account(s) and BT. Managing 14 Service Managers in 5 Latam countries, achieved improvements and development maximization of the Customer experience, enhancing senior management relationships with regard to BT service and identifying opportunities to grow revenues.

Key tasks and responsibilities of the role included:

- To develop and drive change within the business via Service Development Improvement Plans.
- To be proactively involved in developing, maintaining and improving professional customer relationships for all strategically important customers / defined customer base, with regular face to face contact at a high level. This includes the resolution of customer issues.
- Involvement in high-level contact with medium to major sized businesses.]
- Building and maintaining collaborative relationships with key customers and suppliers.
- Building of excellent service relationships, to improve customer satisfaction in defined customer base.
- Building and maintaining good working relationships with the Account Team, including working together on a pre-bid basis.
- Involvement in specific credit control and credit management negotiations.
- Overall Development and agreement of Customer Service Plans ensuring ease of contact and escalation paths into BT.
- Owns and deliver the Service Wrap. Involved in any bid response, and subsequent implementation.
- Provides quantified quality of service action plans which detail remedial actions.


Electronic Data Systems - EDS

Operations Manager / Team Leader - GM Global

Working for GM - General Motors - Network Operations Team (EUA, Mexico, Canada and Australia plants), with focus on second and third support levels in problem analysis, detection and resolution regarding LAN and CAN (Local Area / Campus Area) Networks.

Career medium 03
Career medium 03

Itautec-Philco S/A

Systems Analyst – Networking Products – Wireless Networks

Systems Analyst – Networking Products – Wireless Networks

-Provide extensive pre-sales and sales support to sales teams.
-Provide technical advice on Wireless and Wired Networks equipments from several manufacturers.
-Develop Wireless Network topology.
-Prepare and present to clients and prospective clients.
-Prepare and deliver RFP responses.
-Source leads for sales teams.
-Build relationships with prospective clients.
-Produce selling strategies for local market. -Provide Site Survey measurements at customers´ site.


Fundação Getulio Vargas

Master of Business Administration (MBA), Strategical IT Management

Polytechnic School of USP

Masters Degree, Electrical Engineering

Universidade Federal de São Carlos

Bachelor, Bachelor in Computer Science