July 2010 — Present
Participate in departmental key decisions pertaining to strategy, operating model and operational execution for the Wholetail Department and Encoding Departments.
Manage account receivables for 164 Financial Institutions, Hospitals and Utility Companies equal to over 800K checks and documents.
Manage Mailroom logistics for receipt of 200K incoming mail and 1700 outgoing mail packages.
Create business case studies and action plans to progress unit performances and sustain quality and production.
Coordinate critical data entry processes between Global and National Networks and supervise 7M keystrokes.
Research and respond to client inquires regarding error trends and implement controls to benchmark performance.
Utilize Six Sigma methodology to control defects and variation in workflows for over 2700 accounts.
Audit trends and risks associated with HIPPA, technology, Corporate initiatives, Fiserv systems and financial regulations.
Complete analysis for department quality results and develop strategic and tactical recommendations based from results.
Further develop human resources and administration, performance evaluations, training and recruiting for 30 operators.
Test documents for new/existing lockbox accounts to ensure captivity with systems and employee comprehension.
Provide client instructional design for initial set-up to assure a streamline transitioning across functional areas.