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Carl Jackson

Carl Jackson



Oswego, IL

Supervisor of Operations at Fiserv




Participate in departmental key decisions pertaining to strategy, operating model and operational execution for the Wholetail Department and Encoding Departments.

Manage account receivables for 164 Financial Institutions, Hospitals and Utility Companies equal to over 800K checks and documents.

Manage Mailroom logistics for receipt of 200K incoming mail and 1700 outgoing mail packages.

Create business case studies and action plans to progress unit performances and sustain quality and production.

Coordinate critical data entry processes between Global and National Networks and supervise 7M keystrokes.

Research and respond to client inquires regarding error trends and implement controls to benchmark performance.

Utilize Six Sigma methodology to control defects and variation in workflows for over 2700 accounts.

Audit trends and risks associated with HIPPA, technology, Corporate initiatives, Fiserv systems and financial regulations.

Complete analysis for department quality results and develop strategic and tactical recommendations based from results.

Further develop human resources and administration, performance evaluations, training and recruiting for 30 operators.

Test documents for new/existing lockbox accounts to ensure captivity with systems and employee comprehension.

Provide client instructional design for initial set-up to assure a streamline transitioning across functional areas.

Career medium 02
Career medium 01



During company transition upheld client service level agreements through company transitional stages while developing newer quality metrics for new processes and procedures within the department to meet client.

Gathered data to identify opportunities for increased efficiency and made recommendations based on statistical analysis.

Managed advanced team of Data Entry and Imaging associates who handled specialized account processing and transmission of data files to clients.

Ensured legal and regulatory compliance to negotiable instruments and business initiatives.

Developed tools and systems to provide critical function information to ensure efficient/consistent operations as the organization scales.

Developed highly skilled team members to achieve results through becoming cross-functional to meet business goals.


Harris Bank

Officer - Manager

Supervised a dedicated team 2 production leaders, 4 team leaders and 25 associates across multiple functional areas.

Provided first-level customer service to resolve errors in Wholesale & Retail Remittance Processing Divisions.

Established effective strategies to sustain improvement which controlled unit cost.

Prepared month-end, quarter-end and year end financial statements.

Worked closely and transparently with all external partners including third-party vendors and consultants.

Partnered with the Cash Management Check Processing Services Divisions to research and fulfill client-initiated requests.

Career medium 05

Roosevelt University

Master of Business Administration, Business Administration and Management, General

Roosevelt University

Bachelor of General Studies, Organizational Leadership and Development

College of DuPage

Associate in Applied Science, Marketing/Marketing Management, General