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Candice Ngai

Candice Ngai

Junior Account Manager

KCAL Insurance Agency





KCAL Insurance Agency

Junior Account Manager

● Perform independently to proactively service all client accounts, and provide superior support in answering correspondences, legal documents, coordinate inspections/audits, communications and policy compliance, and problem resolution.
● Oversee the creation and revision of commercial insurance proposals; liaise with other insurance agencies on the company’s behalf to ensure payments and policies are enforced.
● Maintain client’s database; update, track, and monitor account status; execute letters, notices, and generate monthly reports.
● Answer high volume of incoming calls and in-person inquiries daily from clients, and insurance carriers.
● Act as a liaison and maintain open lines of communication between the agency and its clients and their insurance carriers.

Career medium 06
Career medium 03

Oventz Event Planning

Executive Assistant

● Served as key point of contact for collaborations with vendors; negotiated pricing for all aspects of event planning (venue, staffing, catering, etc.).
● Managed day-to-day administrative functions: organized calendar, arranged travel, ordered supplies, processed expense reports, booked and arranged meetings.


Red Dragon Restaurant

Co Founder

● Facilitated and coordinated all of the restaurants events; and managed all the daily operations (staffing, vendor relationships, building compliance and permits).
● Orchestrated the construction and maintenance projects to enhance restaurants appearance and functionality.
● Oversaw restaurant branding campaigns and brokered strategic event partnerships to give back to the local community (donated event proceeds to local institutions in need).
● Maintained accurate bookkeeping records and budgets & payroll documents for restaurant administration and employee compensation.
● Authored strategic marketing and communications campaigns on behalf of the restaurant.

Career medium 04
Career medium 01

JPMorgan Chase & Co.

Team Leader

● Supervised employees and ensured strict adherence to company procedures; reviewed staff performance and strategized resolutions to foster employee development.


JPMorgan Chase & Co.

Remittance Processor

●Located and attached appropriate files to incoming correspondence requiring replies.
●Bundled, labeled, and routed sorted mail to designated areas, depending on destinations and according to established procedures and deadlines.
●Reviewed work done by others to check for correct spelling and grammar, ensuring that company format policies are followed, and recommend revisions.
●Developed constructive and cooperative working relationships with team members, maintaining them over time.

Career medium 04

Belleville High School

Eastern Michigan University

Bachelor of Business Administration, Management