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Candice Ellis

Candice Ellis

New York, NY

Writer | Editor | Community Manager | Administrative Assistant | Blogger

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CredAbility

Document Submission Assistant

-Selected by management for Process Improvement Team
-Input and analyzed data using customer relationship management tools
-Researched discrepancies on rolling roster of over 100 mortgage files
-Responded to inquiries from community members including financial institutions, attorneys, and agencies
-Wrote and edited client communications

Career medium 03
Career
Career medium 06

Allwrite Advertising & Publishing

Freelance Writer - Editor

-Ghost wrote books, business documents, and study guides for trade publisher
-Copy edited documents based on author and publisher directives during production phase
-Fact checked and reviewed manuscripts for errors in grammar, organization, and logic

Career

Consumer Credit Counseling Service

Contact Center Representative Level III

-Selected for Post Launch Team after agency name change, mergers, and acquisitions
-Managed call volume of approximately 85 clients daily
-Resolved escalated calls
-Created training guides; Created and tested telephone scripts
-Trained and coached new employees
-Provided tech support via email and phone

Career medium 04
Career

GA Communications

Publication Production Associate

-Chose and edited graphics
-Proofread advertisements and signage
-Designed templates, formatted layouts, and archived documents

Art&Antiques Magazine

Editorial Assistant Intern

-Wrote, proofread, and fact-checked articles
-Maintained event calendar and other reoccurring sections
-Selected photos and requested publication permissions
-Interviewed business leaders, law enforcement, and industry experts

Career medium 04
Career
Career medium 05

Atlanta Fulton Family Connection

NonProfit Development Intern

-Identified and researched grant funding opportunities via internet and grant making software
-Updated grant tracking database
-Collaborated with director to compose proposals, including project budgets

Career

GSU Signal and Urbanite

Copy Editor - Feature Writer

-Developed style guides
-Copy edited an array of articles daily
- Created layouts
-Photographed digital snapshots and selected stock images
-Wrote feature, entertainment, and general interest stories

Career medium 06
Career
Career medium 02

NetBank

Risk Analyst II

-Audited consumer and commercial accounts to prevent identity theft
-Interviewed subject matter experts to produce training manuals
-Proofread employee newsletter and generated story ideas
-Recovered over $1 million in fraudulent transactions
-Led analyst team; coordinated workflow to exceed production quotas
-Supported division vice president’s administrative needs, including database management
-Awarded recognition for cross-departmental customer service efforts

Career

Prudential Bank

Account Representative

-Monitored delinquent corporate and consumer credit lines
-Processed credit card applications
-Approved payment plans
-Served on special projects team during department consolidation; Created training pamphlets

Career medium 04
Career

Kennesaw State University

Advanced Technical Writing

Georgia State University

Bachelor of Arts (B.A.), Advanced Rhetoric and Composition, Journalism

Savannah State University

Bachelors, Business Administration; Information Systems