Writer | Editor | Community Manager | Administrative Assistant | Blogger
-Selected by management for Process Improvement Team
-Input and analyzed data using customer relationship management tools
-Researched discrepancies on rolling roster of over 100 mortgage files
-Responded to inquiries from community members including financial institutions, attorneys, and agencies
-Wrote and edited client communications
-Ghost wrote books, business documents, and study guides for trade publisher
-Copy edited documents based on author and publisher directives during production phase
-Fact checked and reviewed manuscripts for errors in grammar, organization, and logic
-Selected for Post Launch Team after agency name change, mergers, and acquisitions
-Managed call volume of approximately 85 clients daily
-Resolved escalated calls
-Created training guides; Created and tested telephone scripts
-Trained and coached new employees
-Provided tech support via email and phone
-Chose and edited graphics
-Proofread advertisements and signage
-Designed templates, formatted layouts, and archived documents
-Wrote, proofread, and fact-checked articles
-Maintained event calendar and other reoccurring sections
-Selected photos and requested publication permissions
-Interviewed business leaders, law enforcement, and industry experts
-Identified and researched grant funding opportunities via internet and grant making software
-Updated grant tracking database
-Collaborated with director to compose proposals, including project budgets
-Developed style guides
-Copy edited an array of articles daily
- Created layouts
-Photographed digital snapshots and selected stock images
-Wrote feature, entertainment, and general interest stories
-Audited consumer and commercial accounts to prevent identity theft
-Interviewed subject matter experts to produce training manuals
-Proofread employee newsletter and generated story ideas
-Recovered over $1 million in fraudulent transactions
-Led analyst team; coordinated workflow to exceed production quotas
-Supported division vice president’s administrative needs, including database management
-Awarded recognition for cross-departmental customer service efforts
-Monitored delinquent corporate and consumer credit lines
-Processed credit card applications
-Approved payment plans
-Served on special projects team during department consolidation; Created training pamphlets
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