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Caitlyn Bannister

Caitlyn Bannister

Manager, Business Process Optimization


San Diego, CA

I am passionate and innovative. I use big picture thinking to drive change and efficiency at work, all while striving to continuously improve, grow, and learn in both the personal and professional arena.





Professionally, I am passionate about change management, process improvement, lean six sigma, and professional growth / development. Outside of work, I equally passionate about international politics, economics, language learning, hiking, backpacking, traveling, sewing, and running half marathons!

“Be the change that you wish to see in the world.” ― Mahatma Gandhi

Renovate America

Operational Excellence Manager

I support Renovate America's Call Center Operations and Inside Sales team on initiatives involving process improvement, change management, release / sprint management, and implementations.

Mitchell International

Project Manager, Service Operations

As a Project Manager in Service Operations, I was able to project manage cross functional change initiatives and support operational process improvements.

Mitchell International

Business Process Analyst

As a Business Process Analyst, I was tasked with a variety of process improvement / strategic analysis projects across Mitchell's Auto Physical Damage business unit. This role gave me exposure to Software Development, Product Management, Call Center Operations, Sales, and Enterprise Technologies functions.

Mitchell International

Talent Acquisition Partner

Post graduation, I became full time and returned to recruiting where I created a structure to manage workload and volumes per recruiter and developed innovative ways to meet high volume call center hiring needs / regular call center turnover. This launched my career towards process improvement and laid a solid foundational understanding for me in the Call Center space.

Mitchell International

Human Resources - Intern / Assistant

I began my corporate career as a recruiting intern, working on candidate sourcing pipelines and entry level recruiting. I quickly was brought on from intern to part-time Human Resources Assistant, where I was given exposure to development, training, and employee relations functions.

Sustainability Matters

Government Research Intern

Here I assisted with researching / writing grant submissions to bolster funding for sustainability initiatives, developed marketing materials, worked on bid proposals, organized and updated government documentation, and researched innovative products.

This gave me exposure to the clean energy and sustainability movement, an industry and cause I am very passionate about!

University of San Diego

BA, International Relations

I found myself learning about what defines a change maker in society and within the business space. I've carried these learnings with me into my career and using this foundational understanding as a springboard for personal and professional growth.

Minors: Spanish, International Business
Activities: Coxswain, Alpha Delta Pi, founding member of International Business Club

ITESO - Universidad Jesuita de Guadalajara

Study Abroad, Spanish Language and Literature

Guadalajara allowed me to practice my Spanish language through cultural and studies immersion. I volunteered with other students at a local school, took a number of classes in Spanish, and learned how to Salsa dance. It was a rewarding summer study abroad and pushed my academic and personal growth.

Universitat Autònoma de Barcelona

Study Abroad

While at UAB, I participated in a Local Economy Integration Program. I conducted research with business leaders to learn about their companies and the different global, operational challenges they faced. I also took courses in Spanish, visited many countries in Europe, interacted with a global student body, and stayed with a host family - all which deeply expanded my horizons.

"The future belongs to those who believe in the beauty of their dreams." - Eleanor Roosevelt