Professionally, I am passionate about change management, process improvement, lean six sigma, and professional growth / development. Outside of work, I equally passionate about international politics, economics, language learning, hiking, backpacking, traveling, sewing, and running half marathons!
Manager, Business Process Optimization
San Diego, CA
I am passionate and innovative. I use big picture thinking to drive change and efficiency at work, all while striving to continuously improve, grow, and learn in both the personal and professional arena.
“Be the change that you wish to see in the world.” ― Mahatma Gandhi
Operational Excellence Manager
January 2016 — January 2018
I support Renovate America's Call Center Operations and Inside Sales team on initiatives involving process improvement, change management, release / sprint management, and implementations.
Project Manager, Service Operations
October 2014 — December 2015
As a Project Manager in Service Operations, I was able to project manage cross functional change initiatives and support operational process improvements.
Business Process Analyst
October 2013 — October 2014
As a Business Process Analyst, I was tasked with a variety of process improvement / strategic analysis projects across Mitchell's Auto Physical Damage business unit. This role gave me exposure to Software Development, Product Management, Call Center Operations, Sales, and Enterprise Technologies functions.
Talent Acquisition Partner
June 2012 — October 2013
Post graduation, I became full time and returned to recruiting where I created a structure to manage workload and volumes per recruiter and developed innovative ways to meet high volume call center hiring needs / regular call center turnover. This launched my career towards process improvement and laid a solid foundational understanding for me in the Call Center space.
Human Resources - Intern / Assistant
September 2011 — June 2012
I began my corporate career as a recruiting intern, working on candidate sourcing pipelines and entry level recruiting. I quickly was brought on from intern to part-time Human Resources Assistant, where I was given exposure to development, training, and employee relations functions.
Government Research Intern
January 2011 — July 2011
Here I assisted with researching / writing grant submissions to bolster funding for sustainability initiatives, developed marketing materials, worked on bid proposals, organized and updated government documentation, and researched innovative products.
This gave me exposure to the clean energy and sustainability movement, an industry and cause I am very passionate about!
University of San Diego
BA, International Relations
I found myself learning about what defines a change maker in society and within the business space. I've carried these learnings with me into my career and using this foundational understanding as a springboard for personal and professional growth.
Minors: Spanish, International Business
Activities: Coxswain, Alpha Delta Pi, founding member of International Business Club
ITESO - Universidad Jesuita de Guadalajara
Study Abroad, Spanish Language and Literature
Guadalajara allowed me to practice my Spanish language through cultural and studies immersion. I volunteered with other students at a local school, took a number of classes in Spanish, and learned how to Salsa dance. It was a rewarding summer study abroad and pushed my academic and personal growth.
Universitat Autònoma de Barcelona
While at UAB, I participated in a Local Economy Integration Program. I conducted research with business leaders to learn about their companies and the different global, operational challenges they faced. I also took courses in Spanish, visited many countries in Europe, interacted with a global student body, and stayed with a host family - all which deeply expanded my horizons.
"The future belongs to those who believe in the beauty of their dreams." - Eleanor Roosevelt