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Caitlin Higgins

Caitlin Higgins

Sales Engineer

iCIMS

NJ

Sales Engineer at a Software-as-a-Service company providing a customer experience second-to-none.

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“There are years that ask questions and years that answer.” Zora Neale Hurston

iCIMS

Sales Engineer

I provide support on deep dive demonstrations, handle technical questions and integration topics, and address questions or concerns to help win business. I work directly with prospective customers, existing clients and executives, and provide internal knowledge, training, and feedback to all departments throughout the organization.

iCIMS

Account Manager

I serve as the insurance policy to the customer experience. I measure my success in customer satisfaction and long-term renewals. I add value in three main ways: identify risks that slow stakeholders from realizing the value the expected, identify opportunities to grow with iCIMS' offerings, and to support escalation of issues that warrant greater attention from the business.

iCIMS

Account Management Intern

Provided direct project support to Account Management department. I planned, managed and executed data integrity projects. Worked closely with all levels of Account Managers to improve process and day-to-day task management.

Rutgers, The State University of New Jersey-New Brunswick

Bachelor of Arts (B.A.), Communication and Media Studies

Majored in Communications and Political Science. My minor was French - I thought this really connected the two worlds. I was able to apply my knowledge of the international political landscape to what I learned about French culture, politics and history. My Communication degree was the bedrock for my personal, professional and creative development.

Rutgers University

Undergraduate Researcher

In order to understand the millennial generation and their perceptions of the world, it is important to understand how their perception is shaped. This can be done by examining how young adults are socialized to view the workplace, the messages and advice they receive and how they define success. ​