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Bruce Batterson

Bruce Batterson

Switchboard operator / Patient Service Rep

Olmsted Medical Center

Rochester, Minnesota. 55901


Olmsted Medical Center

Switchboard Operator / Patient Service Rep

- Switchboard Operator: Triage calls for the whole organization and get the patients and employees where they need to be.
- Update all of the organization Directories and employee changes.
- Train new employees
- Quality Services Committee
- Order all the office supplies for my dept.
- Place flower orders for the organization
- Emergency paging / General paging
- My first 3 yrs I was a custodian at the hospital


Community Education Classes. Rochester, Minnesota

Business, Business

- Better communications (2006)
- Building Productive Relationships (2006)
- Enhancing Listening Skills (2006)
- Walking and talking on your feet (2006)
- Team Steps (OMC 2015)
- Plan-Do-Study-Act (OMC 2015)
- Quality Starts with You (OMC 2015)
- International Organization for Standardization (OMC 2015)
- National Integrated Accreditation for healthcare Organizations- meeting standards. (OMC 2015)

02 books

John Marshall High, Rochester, Minnesota

Diploma, Business

The biggest lessons I learned in business classes were Team work, Planning, Organization and most of all giving outstanding customer service.