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Brooke Johnson

Brooke Johnson

Service Desk Knowledge Analyst

TIAA-CREF

I am currently gaining new skills interning as a Service Desk Knowledge Analyst developing, editing, and maintaining an online knowledge base used to provide IT support. In May 2016, I will be a graduate of UNC Charlotte with a degree in Communication Studies and a concentration in Organizational Communication and min...

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TIAA-CREF

Service Desk Knowledge Analyst

Performed over 1,000 title changes to update existing articles

Decreased the number of submissions in the queue by creating the appropriate articles

Create and edit screenshots to provide further understanding of steps

Design and write newsletters and other marketing materials