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Brittany Gentry

Brittany Gentry

District Customer Service Manager/Trainer

Bed Bath & Beyond

District Customer Service Manager at Bed Bath & Beyond - NC


Bed Bath & Beyond

District Customer Service Manager/Trainer

Career medium 04

Bed Bath and Beyond

Assistant Manager

- Responsible for the Softside, Customer Service and Bridal departments
- Full responsibility for the Merchandising and Quota expectations of all fixtures in the bedding and bath areas
- Directly Responsible for all Bridal Registry activities, results and training
- Conduct orientations and product training classes
- Develop trainers to efficiently conduct and maintain training plans throughout various stores on products and bridal
- Oversee all staff to maintain customer service as a priority throughout the store
- Responsible for secret shop scores: retraining/disciplinary action
- Ensure any negative customer experiences are corrected, responsible for all follow-up necessary
- Responsible for all customer special orders
Extensive training in: Bridal & Gift Registry, Harmon HBC, and BuyBuyBaby



Executive Team Leader - Softlines

Store Management – 40 to 50 team members
-Full responsibility for maintaining Soft-lines Brand
-Merchandising by Adjacency Calendars in various areas :
(Girls, Boys, RTW, Intimates, Shoes, Men’s, Infants)
-Forecast Transitions
- Oversee the Pricing Team
- Follow-up that Plan-o-grams are set on-time throughout the store
- Daily Quota Responsibility
- Supervise Cashier Speed Scores
- Cash Office Specialist/Asset Protection
- Ensure an overall Great Guest Experience

Career medium 06

Rainbow Apparel Co

5-7-9 - Assistant Manager

- Merchandising
- Selling/Customer Service
- Personnel
- Loss Prevention
- Administration
- Payroll

Southeast Guilford High School

High School, Marketing Focus

East Carolina University

BS in Merchandising, Apparel Merchandising, Business Management