Diebold Information & Security Systems
September 2013 — Present
Responsible for answering/responding to alarms set off in Regions Bank branches. Following Diebold's standard operating procedures and effectively executing them. Answering phones and responding to bank associates, technicians and customers. Knowledge of the various computer system software utilized in the alarm console; to include Mastermind (MAS), Numerex, Tracking/Incident Reports, Compass and Oracle.