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Brian Thornton

Brian Thornton

Technical Application Representative

Lutron Electronics

Las Vegas, NV

Lutron Electronics


Lutron Electronics

Technical Application Representative

-Built a robust training plan for new hires.
-Presented technical training for employees.
-Technical support process improvement.
-Participated in building technical support wiki.
-Provided technical support regarding networking, installation, and integration of residential lighting systems including Radio RA, Radio RA 2, and Homeworks Systems.
-Provided technical assistance for the troubleshooting and installation of ballasts, drivers, dimmers and switches.

Career medium 05

University of North Texas


Political Science Major

Naval Submarine School

Training Manager

Supervised and coordinated activities of instructors providing training to company employees.
Wrote, designed, and produced curricula for master, journeyman, and apprentice training levels.
Established training schedules, maintained records and compiled reports of training activities as required.
Was instrumental in facilitating an upgrade to computer-based training for journeyman training program.
Determined training requirements and assisted instructors in securing required training aids and scheduling classroom space.
Trained and managed over 50 managers and supervisors, and achieved significant improvements in their productivity.
Assigned instructors to teach subjects, such as principles of supervision, global computer networking, maintenance management, and weapons systems operation.
Monitored classes to determine effectiveness of instruction and suggested methods to improve training program.
Designed course evaluation forms for completion by students, and created electronic student records tailored to the needs of both the courses and the students.
Supervised 12 employees, scheduled work hours, resolved conflicts.
Successfully managed a six-person team in the complete revision of the maintenance-training program.
Consulted with department managers on employee performance following training.
Assigned instructors to service training classes to learn new skills as needed.
Wrote budget report listing training costs, such as instructors' wages and equipment costs, to justify expenditures.
Developed and conducted programs to train in the installation, programming, safety, maintenance, and repair of machinery and equipment.
Conferred with managers, instructors, and customer representatives in order to determine training needs.
Evaluated training packages, including outline, text and handouts written by instructors.
Attended meetings and seminars to obtain information useful to training staff and to inform management of training programs.

Career medium 06
Career medium 06


Divisional Supervisor

Executed daily operations of a 12-man division.
Analyzed office operations and procedures, such as typing, bookkeeping, maintenance program, training program, and flow of correspondence, filing, and the requisition of supplies.
Wrote, designed, and produced company-wide training program
Evaluated office production, revised procedures, and devised new forms in order to improve efficiency of workflow.
Trained and managed 12 personnel and achieved significant improvements in their productivity.
Supervised and managed company publication program for a forward deployed company.
Reviewed clerical and personnel records to ensure completeness, accuracy, and timeliness.
Prepared activities reports for guidance of management.
Successfully managed a twenty-person team in maintaining the accuracy of the company instruction and publication program.
Prepared employee ratings and conducted employee benefit and insurance programs.
Interpreted and implemented company policies and developed operating procedures to facilitate branch office operations.
Approved branch office personnel assignments, requisition, and installation of new equipment.
Structured and maintained a company intranet and all tracking databases.


University of Phoenix

Associates of Arts; a Bachelor of Arts, Electronic Technology 2005; Political Science

GPA 3.0

University of North Texas

Bachelor's degree, Political Science and Government

GPA 3.76