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Brian Smith

Brian Smith

Deli Cook

TopStar

Bethlehem, PA 18017

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TopStar

Deli Cook

I handle most responsibilities in the deli. Prepping, cooking, cleaning, etc.

Career medium 01

Bon Ton

Customer Service & Sales Associate

I was responsible for assisting the customers in whatever they needed. I also opened, closed, and operated the registers. I was responsible for price adjustments on merchandise, and also unloading and stocking merchandise onto the sales floor. The constant goal was customer satisfaction.

Career

Lowes

Loader

I was the front end loader and sales associate for Lowes of Bethlehem. I assisted customers on a continual basis loading large products into their vehicles, bringing pre-ordered items to the front of the store and providing general direction to where they might find what they were looking for. I was also trained in multiple departments in the store, so I could have assisted customers wherever I may have been needed.

Career medium 06
Career
Career medium 06

Allied Central Station

Shift Supervisor

I was the night-shift team leader managing a crew of four operators whom monitored alarm systems for numerous security companies covering the eastern half of the United States. As a team we diagnosed and resolved equipment issues as they arose, and met required deadlines for submitting reports that helped also in the identification and resolution of equipment and phone line connectivity. We answered incoming customer calls and would either assist them with their problems, or connect them with a technician or alarm dealer who could help.

The highest priority was the handling of incoming alarms as quickly and efficiently as possible, making calls to customers, verifying their identity (via pass code verification) and making sure everything was alright. If no one with clearance was available the proper authorities would then be notified (depending on what type of alarm was received). I also completely reorganized the company filing system, making account paperwork more accessible to the operators.

Career

Hilton Garden Inn

Houseman

Customer assistance, which involved helping with luggage, providing directions, and providing or helping to obtain any services the guests required. I provided transportation for guests, to and from numerous location, as a driver of the company shuttle service. I was also responsible for the cleanliness and maintenance of the hotel common areas.

Career medium 06
Career

Catasauqua High School

High School Diploma

I completed the four years of general study.

Lehigh Carbon Vocation Technical School

Electronics Technology Certification

I completed two years of electronics technology classes.

Education medium 02

DeSales University Saint Francis

Certificate of Completion

I attended college entry courses through the Lehigh Valley Youth Apprenticeship Program, a school to work program which allowed me to work for a company every other week. The was electronic assembly. On the off weeks I continued my education in the electronics field.

Education