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Brian Russell

Brian Russell

Volunteer Coach

PenMet Parks

Gig Harbor, WA

Store Manager at Office Depot

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PenMet Parks

Volunteer Coach

I enjoy coaching both of my kids as well as teams even prior to having my own children. I have had opportunities to coach Basketball, Football and Soccer and appreciate sharing my expertise and values with the young people on my teams...

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Career
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Office Depot

Store Manager

The Store Manager is a role model for superior customer service and responsible for creating a customer-focused culture in store. The focus for this role is leadership of the store team, operations management, and role modeling positive customer-centric behavior.
The Store Manager understands and utilizes the proven Office Depot sales principles and ensures associates engage with every customer and provide an exceptional in-store experience. This individual must create a rewarding work environment through regularly mentoring, coaching and directing associates and the management team.
Additionally, the Store Manager oversees and is accountable for overall store operations, and achieving goals. This individual must strive to maximize store sales and profitability through human resource management and effective merchandise, inventory, operating cost, shrink and expense control.

I was responsible for growing comp sales, an engaging customer experience, inventory management and all Human Resource functions in the store. I run the regional store for the Western Region, consistently perform in all measured areas, have developed 2 Assistant Store Managers into Store Managers and am the District Services Coach for the South Seattle district. My store has just completed a large scale remodel representing our organizations newest format while remaining open to our customers as well as being the captain store for Office Depot’s rollout of our new In-Store Customer Experience Journey.

Selected Achievements:
• Placed in the top 10 for “services to goal” over the last six months through strategic hiring practices, setting clear customer service expectations and people development.
• Reduced shrink by 37 basis points from 2011 to 2012 bringing over $20k back to our bottom line.
• District Services Coach since August 2011.
• #1 YTD in warranty sales

Career

Lowe's Home Improvement

Store Manager

Responsible for aggressively driving store sales growth and profits by ensuring a friendly, well-trained customer responsive workforce that is highly visible on the sales floor. As a Store Manager, I must maintain a pace-setting standard with a high sense of urgency, high energy level, attention to detail and a philosophy of hands-on management. I ensure that the Lowe’s Vision of providing superior service to customers is achieved daily through personal involvement in the hiring, orientation and continuous training and mentoring of all 130 store employees. My team and I constantly demonstrate Lowe’s corporate culture of concern for people by treating employees as individuals with dignity and respect. Responsible for all store conditions, merchandising standards, implementation of new strategies/programs, and overall financial performance in a 35m dollar/yr retail operation that employs between 120-150 associates seasonally. I have 25 Manager’s that I am responsible for as well as 4.5 million in inventory.

Selected Achievements:
• Instrumental in the turnaround of four under-performing stores in five years; set higher standards in sales, merchandising, operational controls, and inventory management. Helped to increase store sales through programs like Special Order Sales, Installed Sales, and Business/Contract Sales penetration.
• Ranked third in Customer Satisfaction for the Western Region - 2007.
• Ranked #3 in the West Division for Safety - 2009.
• Best “shrink” reduction in the Western Region – 2009

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Best Buy

Sales Manager

Prepare and communicate Best Buy sales strategies for a 40 million dollar/yr retail operation. I am responsible for hiring and training 120-180 associates at any given time and have driven an increase in same store sales between 15-25 percent. I have opened two successful retail locations in the Portland and Seattle markets in the last four years. I am also the district Sales Specialty Coach, have held management positions in Merchandising and Operations, and have performed in the top 5% of the company for the last two years. I have been able to attain these results through a strong commitment to developing myself and those I work with.

Selected Achievements:
• Teams consistently ranked in top 20 for the company over a one year period and achieved #1 in the company for three straight months in 2002.
• District Sales Development Coach for Seattle - 2003. Trained all new external and internal Sales Managers and General Managers for the district. This included company culture and history, sales and margin tracking programs, personnel management, and time management techniques.
• Grand opened two locations between 2000 and 2001. Each of the four stores I was given showed improved results in all areas due to great overall employee morale, leadership standards, and a high level of performance management.
• Sent to four “Achiever’s” events for great sales performance in areas like Appliances, Computers, Wireless, and Home Theater

Career

Gart Sports

General Manager

Review both current and historical demographics within local market to determine our base clientele. Communicate with buyers about product mix within each department and oversee all aspects of human resources and staffing needs. Survey integrity of warehouse operations, shipping and receiving, and inventory levels. Effectively train and manage a staff of between 50-75 sales associates and management. Maintained top ranked percentage increase within district for the month of December through March while holding a 39.9 percent gross margin.

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Summit Real Estate Management

Director of Training and Recruitment

Organized and conducted all training classes for on-site personnel along with interviewing potential employees, outside recruiting, and advising senior level management on staffing needs and performance for a portfolio of over 40 assets. Wrote, distributed, and administered five new company training manuals. Implemented a company job hotline and dress code for all company positions. Scheduled, performed, and reported quality control / procedure audits for all sites. Interim Resident Manager for a 283 apartment home community while undergoing a quarter million dollar capitol improvement project.

Career

Trammell Crow Residential Services

Assistant Property Manager

Responsible for both Accounts Payable and Accounts Receivable of a 1008 residential community. Other duties would include: Leasing, marketing, scheduling, ownership reporting, payroll, and budgeting for fiscal year 1997 through 1998. I was originally hired as a Leasing Consultant to perform two site openings, but quickly ascended into an Assistant Manager role within three months and actively trained a staff of over 10 people in a period of 12 months.

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Career
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Copeland's Sports

General Manager

Planned and carried out all daily operations for a multi-million dollar store. Supervised between 40 to 80 personnel at any given time. Other duties included: Payroll distribution, employee reviews and promotions, scheduling, training of all employees and management, shipping and receiving, and sales. Assisted in facilitating two grand openings and a two-month remodel and grand re-opening during normal business operations.

Career

US Navy

Administrations Generalist

General planning of periodic maintenance to be performed on five aircraft and between 30 to 60 pieces of related equipment. Supervised and trained one to twenty subordinates at any one time. Other duties would include: General correspondence, filing, and updating computer-tracking programs.

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Career

Clover Park Technical College

Human Resources Certificate, Human Resources

Sunset High School, Portland, OR