July 2011 — April 2013
The Store Manager is a role model for superior customer service and responsible for creating a customer-focused culture in store. The focus for this role is leadership of the store team, operations management, and role modeling positive customer-centric behavior.
The Store Manager understands and utilizes the proven Office Depot sales principles and ensures associates engage with every customer and provide an exceptional in-store experience. This individual must create a rewarding work environment through regularly mentoring, coaching and directing associates and the management team.
Additionally, the Store Manager oversees and is accountable for overall store operations, and achieving goals. This individual must strive to maximize store sales and profitability through human resource management and effective merchandise, inventory, operating cost, shrink and expense control.
I was responsible for growing comp sales, an engaging customer experience, inventory management and all Human Resource functions in the store. I run the regional store for the Western Region, consistently perform in all measured areas, have developed 2 Assistant Store Managers into Store Managers and am the District Services Coach for the South Seattle district. My store has just completed a large scale remodel representing our organizations newest format while remaining open to our customers as well as being the captain store for Office Depot’s rollout of our new In-Store Customer Experience Journey.
• Placed in the top 10 for “services to goal” over the last six months through strategic hiring practices, setting clear customer service expectations and people development.
• Reduced shrink by 37 basis points from 2011 to 2012 bringing over $20k back to our bottom line.
• District Services Coach since August 2011.
• #1 YTD in warranty sales