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Brian Mekka

Brian Mekka

Director, Shared Services

Kohl's Department Stores

Accomplished professional with deep experience in Contact Center Leadership, Employee Engagement, Customer Experience Management, Learning & Development, Internal Assessment, Quality Assurance, Speech Analytics, Workforce Optimization, and Facilities Management.

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Kohl's Department Stores

Director, Shared Services

Accomplished professional with deep experience in Contact Center Leadership, Employee Engagement, Learning & Development, Quality Assurance, Interaction Analytics, and Workforce Optimization. Successes include driving results that exceed expectations in Credit Customer Service, Digital Sales & Service, Customer Loyalty, Banking, Collections, and Shared Services.

Carroll University

Bachelor of Arts, Education

Carroll University is a pioneer, the very first institution of higher learning in Wisconsin. Carroll opened in 1846, two years before Wisconsin became a state. Carroll is a private, independent, and non-profit university. It provides a superior education, preparing all students for vocational success and lifelong learning in a diverse and global society.