Sales Associate, Internal Guest Service Committe Member.
March 2013 — Present
Responsible for building a continuous retailing relationship with guests of the Disney Brand at the Times Square Flagship Store. This includes standard retail functions like maintaining the floor and cashiering, but using my knowledge and passion for the brand and storytelling skills to make sure that our guests have an experience that is above and beyond standard retail.
One of my primary roles is working as a member of the Internal Guest Servicing Board - a group of cast members dedicated to finding creative solutions to employee issues unique to our store location. In my area of responsibility, Cast Morale and Motivation, I use advertising tools and marketing techniques such as:
Content Creation and Execution meant to spread knowledge and excite cast members on upcoming Disney films and products.
Creative Team Building Exercises to foster better communication between management and cast members.
Contests and Giveaways meant to encourage productive retail behaviors that will generate increased business leads.
Feedback Generation to help influence management policy and cast member practices around the store.
Utilizing the resources available to me in the store, I work to create a positive cast member experience synonymous with the Disney brand.