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Brian Bolnick

Brian Bolnick

Customer Support Technician


Global Customer Support Technician at EMC



Customer Support Technician

• Provide front end non-technical support for Internal and External Customers and follow call handling procedures to ensure excellence in customer service
• Use problem solving skills to assess, create, research and update service requests and ensure that they are assigned to the appropriate product support procedures
• Interface with global support teams and translate technical problems from the Italian language

Career medium 01
Career medium 03

America First Credit Union


Perform financial transactions such as deposits, withdrawals, loan payments, and helping customers with financial needs and demonstrating excellent customer service
Count incoming and outgoing coin and currency, balancing a teller drawer at the end of the day
Attention to detail ensuring that all information including, identification, amounts, and negotiability of checks and negotiable items are correct



Retail Sales Associate

Perform excellent customer service helping the customer according to their needs
Maintain knowledge of current sales and promotions, policies
Recommend, select, and help locate or obtain merchandise based on customer needs and desires

Career medium 04
Career medium 01

The Church of Jesus Christ of Latter

Volunteer Representative

Lived under strict rules of obedience, punctuality, and trust
Provided community services to over 100 families and assisted local food/shelter agencies
Supervised and motivated the work of 150+ representatives
Led through quantitative goal setting, reviewing past goals, learning new teaching/contact methods, and increasing team member morale
Developed skills of communication, prioritizing and organization, teamwork, time management, attention to detail, and problem solving


Special Needs Hockey Organization


Aided and assisted handicapped and disabled persons in athletic involvement

Career medium 04

Chipotle Mexican Grill


Receive payment by cash, check, or credit cards and ensure that transactions are correct.
Balance cash drawer at the beginning and end of shifts..
Greet customers entering restaurant and demonstrate outstanding customer service.


Salt Lake Community College

Undergraduate, Computer Science; Software Development, Minor in Business

Jordan High School

High School Diploma