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Brian Balfour

Brian Balfour

Rural Ridge, PA


USA Concessions


*In charge of setting up at events
*Ordering stock and maintaining inventory
*Training new staff members
*Working out weekly rosters
*Resolving staff conflicts
*Serve customers using the five step customer service standard
*Handle the cash register including all cash and credit sales plus refunds and exchanges
*Assist with sign design and special promotions
*Manage and Maintain stand in impeccable condition
*Balance at close of business
I Increased sales with excellent customer service levels and developed good relationships with regular customers

Career medium 04
Career medium 01

American Income Life

Life Insurance Sales Agent

Deliver sales presentations to customers
Follow standard policies, procedures and schedules established by management
Plan an efficient, economical and productive route every day
Plan detailed sales presentations for each call, tailored to customer their customer needs and objectives
Deliver effective sales presentations which accomplished the maximum number of sales objectives
Be self-motivated and competitive with an entrepreneurial outlook and make contributions to any team related objectives
Completed customer applications, customized benefit packages and accurately entered information into specialized insurance software program


Restaraunt & Bar


Conducted interviews/Hire employees
Assigned and planned employee schedules
Planned food and drink specials for the week
Supervise staff to ensure that standards of quality, service and cleanliness are being met
Address customer needs and complaints
Ensure the focus of Customer Hospitality and encourage staff to meet and exceed customer experience

Career medium 04
Career medium 04


Restaurant Front End Manager

Assisted in overseeing and coordinating the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality and cleanliness.

Appropriately communicate with my team and customers effectively. Also, deliver directions to team members that are understood the first time and listen to my employees needs and concerns.

Always put my customers first, build good customer relationships, provide exceptional service, and resolve customer issues quickly.


Butler Vocational technical school

Hospitality & Restaurant Management

Tools and Utensils
Cost Control
Food Handling and Sanitation
Professional Cooking
Recipe Development and Use
Pastry, Breads, Pasta
Soups, Sauces, Meats, Poultry, Fish, etc.
Salads and Garnishes
Table Service Settings
Menu Planning
Restaurant Management

Education medium 05

Mars High School

Diploma, General Studies