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Brent Vaccaro

Brent Vaccaro

Buford, GA

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RBM of Atlanta

Service Advisor

Part of my daily responsibilities include creating and maintaining excellent relationships with clients. Scheduling appointments, reviewing prior service history before client appointment. Greeting clients with a genuine smile and handshake. Writing an accurate repair order, providing courtesy transportation, providing clients with recommended repair and scheduled maintenance estimates, updating clients on vehicle status, performing active delivery with client at time of pick up, follow up with client after service to check with clients for questions, thank client again, and ensure that we have exceeded the client's expectations. Monitoring and keeping above standard client surveys and ratings. Proficiency with ADP, Xtime, and MPI.

Career medium 05
Career
Career medium 01

Mercedes Benz of Buckhead

Service Advisor

Scheduling appointments, greeting clients, listening and hearing clients then writing accurate repair orders. Providing our clients with the knowledge about factory recommended services and repair estimates. Writing loaner vehicle agreements. Assigning repair orders within our team. Communication with team leader and technicians. Staying in daily contact with clients. Performing cashier duties. Performing follow up with clients after vehicle pick up. Proficiency with Reynolds & Reynolds.

Career

National Tire Warehouse

Store Manager

My responsibilities included customer service and sales. Exceeding customer service index average. Hiring and coaching sales and service staff. Payroll, scheduling, inventory control, and managing profit and loss statements.

Career medium 02
Career

Georgia Southern University

Brookwood High School