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Brandon King

Brandon King

Technician

Integrated Business Technologies (IBT)

Tulsa, Oklahoma Area

• 10+ years of experience in the IT field working in the following industries: Executive & Legislative Government, General Government and Healthcare. • 7+ years working with and managing individuals and vendors while working with company finances. As well as working in the tasks in HR, Hiring and Firing, Payroll, Negotiation...

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Integrated Business Technologies (IBT)

Technician

- Support services for Windows Servers, Exchange, SQL, Active Directory and Office 365. - Document internal processes and procedures, keep customers updated on status, update and create company SOP’s. - Use Remote tools for troubleshooting incoming requests customers, including software installations, troubleshooting and removal. On user workstations, tablets and servers. - Diagnosis skills of technical issues, including troubleshooting of various issues, 3rd.party software and vendors, - Able to multi-task and adjust to changes quickly and troubleshoot multiple issues on the fly. - Understanding of support tools, techniques, and how technology is used to provide IT services.
- Effectively work with and assists both lower and higher Tier Groups. - Effectively support at various network level: WAN, LAN and VPN connectivity; including Routers,Firewalls, and security protocols. - Advanced knowledge with DNS, DHCP, AD, and GPO: Including File Management and replacement,Shadow Copies, BDR Backups. - Able to actively listen to customers and determine the diagnosis of technical issues; with the ability to multi-task and adapt to changes quickly. - Ability to understand customer’s issues, and determine priorities while making sure the clients package is correctly assigned to determine charges. - Able to type quickly, determine diagnostic issues to other tier if needed and self-motivated. - Worked with Active Directory, Exchange Console & Online Portal, including Office 365, Windows Servers & Windows 7, 8, 8.1 and 10, setup for Apple MacBook’s, iPhone and iPads, Microsoft Surface Pro’s, T a b l e t s and various types of notebooks. - Worked with special 3rd. party software and SQL databases and specialized servers, SharePoint, SonicWALL Global VPN configurations, DNS, DHCP and firewalls.

King Technologies

Consultant

- Provide recommendations on hardware, software & services for specific tasks.
- Helped bridge the gap on new technologies with outdated tech for people who aren't able to understand.
- Able to install or troubleshoot hardware or software that is unfamiliar.
- Setup, maintain and troubleshooting of wireless and wired networks and devices, Setup and configure routers, switches and other networking equipment.
- Software/Hardware installation, maintenance and troubleshooting of multiple devices.
- Setup of local or network printers, plotters and scanners.
- Mobile device setup & repair of smartphones, tablets and laptops.
- Troubleshoot and repair of smartphones and gaming consoles:
- Building and configuring custom computers, including component upgrading for specific tasks. (Gaming, Audio and Video editing, ect)
- Provide emergency support 24/7 by phone, email, chat or remote assistance if needed
- Able to quickly learn new software, hardware and devices.
- Able to successfully troubleshoot unfamiliar software, hardware and peripherals on the fly with little to no prior information given.
- Successfully installed and troubleshoot unfamiliar software/hardware on the fly.
- Familiar with multiple distributions of Linux Operating System as well as other Operating Systems
- Familiar with Windows XP, 7, 8, 8.1, 10, Server '03-'12, Red Hat and multiple flavors of Linux and several virtual machine software solutions.
- Familiar with private & public clouds, commercial cloud storage and cloud services.
- Researched possible products and services to provide requested needs.
- Recognizing issues with of Multi-Media Devices, Gaming Consoles, Smartphones and Tablets and other Niche Products.
- Familiar with Windows, OS X and multiple distributions of the Linux OS as well as others.

Friends University

Bachelor's In Business Administration, Emphasis In Finance And Management