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Brandon King

Brandon King


Integrated Business Technologies (IBT)

Tulsa, Oklahoma Area

• 10+ years of experience in the IT field working in the following industries: Executive & Legislative Government, General Government and Healthcare. • 7+ years working with and managing individuals and vendors while working with company finances. As well as working in the tasks in HR, Hiring and Firing, Payroll, Negotiation...





Integrated Business Technologies (IBT)


- Support services for Windows Servers, Exchange, SQL, Active Directory and Office 365. - Document internal processes and procedures, keep customers updated on status, update and create company SOP’s. - Use Remote tools for troubleshooting incoming requests customers, including software installations, troubleshooting and removal. On user workstations, tablets and servers. - Diagnosis skills of technical issues, including troubleshooting of various issues, software and vendors, - Able to multi-task and adjust to changes quickly and troubleshoot multiple issues on the fly. - Understanding of support tools, techniques, and how technology is used to provide IT services.
- Effectively work with and assists both lower and higher Tier Groups. - Effectively support at various network level: WAN, LAN and VPN connectivity; including Routers,Firewalls, and security protocols. - Advanced knowledge with DNS, DHCP, AD, and GPO: Including File Management and replacement,Shadow Copies, BDR Backups. - Able to actively listen to customers and determine the diagnosis of technical issues; with the ability to multi-task and adapt to changes quickly. - Ability to understand customer’s issues, and determine priorities while making sure the clients package is correctly assigned to determine charges. - Able to type quickly, determine diagnostic issues to other tier if needed and self-motivated. - Worked with Active Directory, Exchange Console & Online Portal, including Office 365, Windows Servers & Windows 7, 8, 8.1 and 10, setup for Apple MacBook’s, iPhone and iPads, Microsoft Surface Pro’s, T a b l e t s and various types of notebooks. - Worked with special 3rd. party software and SQL databases and specialized servers, SharePoint, SonicWALL Global VPN configurations, DNS, DHCP and firewalls.

King Technologies


- Provide recommendations on hardware, software & services for specific tasks.
- Helped bridge the gap on new technologies with outdated tech for people who aren't able to understand.
- Able to install or troubleshoot hardware or software that is unfamiliar.
- Setup, maintain and troubleshooting of wireless and wired networks and devices, Setup and configure routers, switches and other networking equipment.
- Software/Hardware installation, maintenance and troubleshooting of multiple devices.
- Setup of local or network printers, plotters and scanners.
- Mobile device setup & repair of smartphones, tablets and laptops.
- Troubleshoot and repair of smartphones and gaming consoles:
- Building and configuring custom computers, including component upgrading for specific tasks. (Gaming, Audio and Video editing, ect)
- Provide emergency support 24/7 by phone, email, chat or remote assistance if needed
- Able to quickly learn new software, hardware and devices.
- Able to successfully troubleshoot unfamiliar software, hardware and peripherals on the fly with little to no prior information given.
- Successfully installed and troubleshoot unfamiliar software/hardware on the fly.
- Familiar with multiple distributions of Linux Operating System as well as other Operating Systems
- Familiar with Windows XP, 7, 8, 8.1, 10, Server '03-'12, Red Hat and multiple flavors of Linux and several virtual machine software solutions.
- Familiar with private & public clouds, commercial cloud storage and cloud services.
- Researched possible products and services to provide requested needs.
- Recognizing issues with of Multi-Media Devices, Gaming Consoles, Smartphones and Tablets and other Niche Products.
- Familiar with Windows, OS X and multiple distributions of the Linux OS as well as others.

Friends University

Bachelor's In Business Administration, Emphasis In Finance And Management