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Borja Novoa

Borja Novoa

Logistics Global Export/Import Front Office

Anheuser-Busch InBev, Logistics BSC Prague

Czech Republic

Logistics Global Export/Import Front Office en Anheuser-Busch InBev

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Anheuser-Busch InBev, Logistics BSC Prague

Logistics Global Export/Import Front Office

Currently working at ABINBEV coordinating the actions for Global Export/Import EMEA key accounts, assuring logistics process is performed without compromise and taking care of operational requests according to agreed SLAs/KPIs:

- Enhance relationships with global distributors and Sales department, focusing on 1st level resolution.
- Partnership with other Operations counterparts to ensure all customer orders are delivered on a timely basis and directly intervene when required.
- Interaction with production planning and Inventory Deployment teams.
- Support of other teams in operational issues.
- Training and support of new comers during onboarding period.
- Administrator and main trainer of SALESFORCE Ticketing Tool.
- Performance of team routines and check points.
- Support of structural improvements.
- Determine effective operational strategies by analysing the needs of the distributors environment and transforming these into effective strategies.
-Initiate/stimulate improvement of processes, tasks, procedures, reports etc, actively facilitating cross-functional alignment.