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Blair Hill

Blair Hill

Director of Implementation

Assist America

Mullica Hill, NJ

Director of Implementation at Assist America


Assist America

Director of Implementation

Global emergency service provider, serving 32 million members worldwide via partnerships with insurers and associations.

-Build strong relationships with new clients to ease transition from sale to long-term partner.

-Establish and follow timelines for domestic implementations, setting realistic client expectations while balancing company interests.

-Develop standards and best practices for international offices to follow, monitoring international and providing guidance as appropriate.

-Spearhead vendor selection and application of company’s first Learning Management System.

Career medium 02
Career medium 01

Assist America

Business Development Associate

-Facilitated all aspects of new client installation, providing customized training for clients’ Customer Service, Sales, and Medical Management teams while coordinating publicity and co-branded marketing materials.

-Received and reviewed producer reports to identify areas where support could be offered or prospects were overlapping.

-Developed content for proposals and edited outgoing communications ranging from case studies, to
magazine articles, to contracts and addendums.

-Researched competitors to obtain intelligence about advantages and differentiators.


Assist America

Account Executive

-Managed numerous corporate accounts, trained clients across the country in person and virtually on benefits of program and how to properly sell/market program.

-Oversaw accounts receivable, ensuring timely and accurate payment.

-Worked with Marketing to provide compelling communications pieces.

-Acted as company liaison to address client questions and concerns, while identifying opportunities for growth and areas where clients were not meeting contractual obligations.

-Coordinated numerous Continuing Education seminars for insurance licensing credit in various states.

Career medium 01
Career medium 05

Assist America Services

Quality Assurance Coordinator

-Created and implemented first quality assurance program for company’s medical operations center, including monitoring forms, procedures, and various incentive programs.

-Conducted monthly monitoring meetings with all Operations personnel to discuss positive strategies for performance advancement.

-Chaired inter-departmental QA committee to discuss ideas for improving quality, examine returned quality assurance surveys, analyze performance issues, and develop quality standards.

-Organized educational quarterly off-site meetings for staff members.

-Standardized and oversaw all new-hire training.


EMI Yoshi

Administrative Assistant

Manufacturer of high quality plastic disposable plates, cups, and trays, providing products for food services, restaurants, hospitals, supermarkets and more.

-Collected and entered all customer purchase orders.

-Coordinated delivery appointments.

-Managed invoices for accounts receivable and accounts payable.

Career medium 06

Indiana University

Bachelor of Science, French and Secondary Education

Spent a semester abroad with IES Paris