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Blair Hill

Blair Hill

Director of Implementation

Assist America

Mullica Hill, NJ

Director of Implementation at Assist America

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Assist America

Director of Implementation

Global emergency service provider, serving 32 million members worldwide via partnerships with insurers and associations.

-Build strong relationships with new clients to ease transition from sale to long-term partner.

-Establish and follow timelines for domestic implementations, setting realistic client expectations while balancing company interests.

-Develop standards and best practices for international offices to follow, monitoring international and providing guidance as appropriate.

-Spearhead vendor selection and application of company’s first Learning Management System.

Career medium 02
Career
Career medium 01

Assist America

Business Development Associate

-Facilitated all aspects of new client installation, providing customized training for clients’ Customer Service, Sales, and Medical Management teams while coordinating publicity and co-branded marketing materials.

-Received and reviewed producer reports to identify areas where support could be offered or prospects were overlapping.

-Developed content for proposals and edited outgoing communications ranging from case studies, to
magazine articles, to contracts and addendums.

-Researched competitors to obtain intelligence about advantages and differentiators.

Career

Assist America

Account Executive

-Managed numerous corporate accounts, trained clients across the country in person and virtually on benefits of program and how to properly sell/market program.

-Oversaw accounts receivable, ensuring timely and accurate payment.

-Worked with Marketing to provide compelling communications pieces.

-Acted as company liaison to address client questions and concerns, while identifying opportunities for growth and areas where clients were not meeting contractual obligations.

-Coordinated numerous Continuing Education seminars for insurance licensing credit in various states.

Career medium 01
Career
Career medium 05

Assist America Services

Quality Assurance Coordinator

-Created and implemented first quality assurance program for company’s medical operations center, including monitoring forms, procedures, and various incentive programs.

-Conducted monthly monitoring meetings with all Operations personnel to discuss positive strategies for performance advancement.

-Chaired inter-departmental QA committee to discuss ideas for improving quality, examine returned quality assurance surveys, analyze performance issues, and develop quality standards.

-Organized educational quarterly off-site meetings for staff members.

-Standardized and oversaw all new-hire training.

Career

EMI Yoshi

Administrative Assistant

Manufacturer of high quality plastic disposable plates, cups, and trays, providing products for food services, restaurants, hospitals, supermarkets and more.

-Collected and entered all customer purchase orders.

-Coordinated delivery appointments.

-Managed invoices for accounts receivable and accounts payable.

Career medium 06
Career

Indiana University

Bachelor of Science, French and Secondary Education

Spent a semester abroad with IES Paris