Director of Implementation
February 2013 — Present
Global emergency service provider, serving 32 million members worldwide via partnerships with insurers and associations.
-Build strong relationships with new clients to ease transition from sale to long-term partner.
-Establish and follow timelines for domestic implementations, setting realistic client expectations while balancing company interests.
-Develop standards and best practices for international offices to follow, monitoring international and providing guidance as appropriate.
-Spearhead vendor selection and application of company’s first Learning Management System.