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Bill Pierce

Bill Pierce

Customer Service Supervisor

LCI Office Solutions

Portland, Oregon Area, us

I am a Customer Service Supervisor and as such am responsible for providing effective customer service by using excellent, in-depth knowledge of company products and programs and procedures. Communicating effectively with team members and other internal and external customers to resolve their issues..

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LCI Office Solutions

Customer Service Supervisor

Responsible for supervising customer service team. Trains, coaches, and mentors team members on how to deliver the best customer service possible.

LaserCare, Inc.

Customer Service Representative

Serving internal and external customers by providing product and service information via E-Automate and other various systems; resolving product and service problems.Selecting and explaining the best solution to solve the customer's problem; expediting correction or adjustment; following up to ensure resolution. Focusing on team communication.

LaserCare, Inc.

Service Technician

My duties as the Shop Service Technician are as follows: parts inventory, hot swap printers, in shop repairs, phone tech support, Inventory Management.