JB Hunt Transport Services, Inc.
June 2011 — Present
-Assign and plan the delivery of Intermodal freight daily for 200 local drivers in the Harrisburg area.
-Monitor pick up and delivery times against driver performance to maintain optimum service levels and customer satisfaction.
-Correspond directly with the Marketing department to ensure
proper, timely appointment setting.
-Balance freight and equipment availability in assigned markets according to capacity, customer requirements and driver needs.
-Coordinate trailer pools, chassis and equipment availability at customer sites and rail ramps to balance available assets and meet Operations and Customer needs.
-Resolve service issues promptly to meet and exceed customer requirements and maximize service levels for customer retention.
-Meet and exceed productivity goals for Operations to minimize empty miles and maximize stops to reduce costs.