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Bianca Soto

Bianca Soto

Customer Service Representative

Conway Freight

Niskayuna, New York, 12309


Ingersoll Assisted Living


Answers telephones and directs the caller to the appropriate associate. Will transfer a caller to an associate’s voice mailbox when the associate is unavailable.
Greets and directs visitors to the company.
Retrieve messages for various personnel.
Schedule and update doctor appointment for residents
Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
Received, sorts and forwards incoming mail. Maintains and routes publications.
Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
Assists in the ordering, receiving, stocking and distribution of office supplies.
Assist with other related clerical duties such as photocopying, faxing, filing and collating.

Career medium 04
Career medium 03

Conway Freight

Customer Service Representative / Administrative assistant

Communicated with dispatchers, warehouses and customers regarding outgoing orders.
Prioritized order security, accuracy and on-time pickup and delivery.
Updated the database with changes in carrier status.
E-mailed suppliers, carriers and customers with shipping updates.
Received all imported goods and checked product condition and count.
Updated the database with changes in carrier status.
Obtained signatures for financial documents and internal and external invoices.
Process payroll daily for 50 plus employees.



Department Coordinator

Greeted customers and ascertained customers' needs.
Maintained records related to sales.
Helped customers with questions, problems and complaints in person and via telephone.
Stocked shelves and supplies and organized displays.
Organized racks and shelves to maintain the visual appeal of the store.
Trained and served as a peer coach for new sales associates.

Career medium 06
Career medium 04

Comfort Inn

Guest Service Agent

Greeted, registered and assigned rooms to guests of hotels or motels.
Made and confirmed reservations.
Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Computed bills, collected payments and made change for guests.
Nightly audits and close out .



Customer Service Representative

Data Entry
Answer calls and direct clients to appropriate departments
Assist clients in obtaining necessary forms and documents regarding court ordered child support.

Career medium 06


Shift Supervisor

Handled store inventory, daily reports Oversaw daily operations (till drop, open /close registers,)Trained/ Monitored Customer Service/ Cashiers

Thomas Jefferson

High School Diploma, Academic Studies